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ManagerFull-timeRustSpringGitAI
Salary Range
$80,000 - $100,000 /year
About the Role
We are looking for a Customer Success Manager to join our Customer Success organization at BrightEdge. This role focuses on helping customers turn organic search into a measurable driver of business growth.
Key Responsibilities
- →Develop trusted relationships with decision makers in each account
- →Work closely with customers to understand what defines digital marketing success
- →Ensure customers leverage the BrightEdge solution to deliver business value
- →Drive organic channel performance via performance projects
- →Assess the risk in renewing existing contracts
- →Grow usage of BrightEdge within each account
- →Meet retention and upsell goals with your Strategic Account Manager
- →Develop new materials including presentations and best practices
Requirements
- ✓4-7 years of direct Account Management experience
- ✓Minimum of 3 years in an Account Management or Customer Success role focusing on renewal and expansion
- ✓Experience working with stakeholders of all levels
- ✓Comfortable in a fast-paced, high-cadence environment
- ✓Strong communication and presentation skills
- ✓Experience evangelizing a channel and conducting discovery of marketing goals
- ✓Ability to drive platform adoption and user expansion
- ✓Bachelors degree required
Benefits
- ★Motivating, high-impact work that builds your career
- ★Medical, dental, and vision insurance with multiple package options
- ★15-23 days PTO depending on tenure plus 10 paid holidays
- ★Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
- ★Discounted gym membership and fitness benefits
- ★No or low cost therapy and professional coaching sessions through Spring Health
- ★4-6 weeks fully paid parental leave
- ★Pet wellness and insurance plans to keep your furry family healthy
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