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Entry LevelFull-timeRailsAgileGitAIML
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Join Journey Manager to lead the Join (Learn & Buy) experience from service eligibility and plan selection through checkout, appointment scheduling, and handoff to install. This role is critical to delivering a frictionless buying experience that drives higher conversion, lower CPGA, fewer pre-install cancels, and stronger early-tenure satisfaction.
Key Responsibilities
- →Define the Join journey vision and north-star metrics
- →Build a 12–18-month roadmap across eligibility, offer clarity, checkout optimization, appointment scheduling, and sales routing
- →Maintain a prioritized backlog based on funnel losses
- →Lead agile ceremonies and iterative delivery with cross-functional teams
- →Use VoC/VoA, web/app analytics, session replays, IVR telemetry, and operational logs to diagnose friction
- →Build dashboards for LQS→sales, funnel drop-offs, time-to-complete, appointment set vs. kept, and cancel intent signals
- →Partner with E-commerce on experimentation, content/UX, and conversion guardrails
- →Align with Marketing, Sales, IT, and Field Ops
- →Set OKRs and publish bi-weekly progress updates
Requirements
- ✓Experience in customer experience or journey management
- ✓Strong understanding of digital, telesales, retail, and partner channels
- ✓Ability to define journey vision and build roadmaps
- ✓Experience with VoC/VoA, web/app analytics, and session replays
- ✓Knowledge of agile methodologies and cross-functional collaboration
- ✓Ability to set OKRs and track progress
- ✓summaryBullets": [
- ✓"Lead the Join (Learn & Buy) experience from eligibility to checkout
