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Entry LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join our team. This role focuses on providing technical support to technicians and business partners to resolve issues related to installation and service orders.
Key Responsibilities
- →Maintain data integrity of inventory systems
- →Partner with all affiliate business units to maintain necessary network information
- →Respond to various Service queues as required to meet objectives and SLA agreements
- →Handle customer record assignments for all fiber orders
- →Answer phone calls and chats from technicians and other business groups
- →Maintain detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions
- →Participate in specialized task or focus groups to efficiently support the direction of our company
- →Stay informed, knowledgeable, and flexible with all departmental Methods and Procedures
- →Increase personal technical knowledge about Brightspeed’s offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses
- →Other duties as assigned to meet the needs of the department
Requirements
- ✓Experience in technical support or a related field
- ✓Strong problem-solving skills
- ✓Excellent communication skills
- ✓Ability to work in a fast-paced environment
- ✓Knowledge of inventory systems and network information
Free to sign up. Takes 30 seconds.
About Brightspeed
Brightspeed is a telecommunications company focused on delivering advanced connectivity solutions to businesses and communities. Operating in the telecommunications and internet services industry, Brightspeed provides high-speed internet, voice, and data services designed to enhance communication infrastructure. While the exact founding date and location are not explicitly stated, the company's name suggests a commitment to rapid and reliable connectivity, positioning it as a modern alternative in the telecommunications sector. Brightspeed aims to bridge the digital divide by offering scalable solutions that cater to both urban and rural markets, leveraging cutting-edge technology to ensure seamless connectivity. The company's main products and services include fiber-optic internet, cloud-based voice solutions, and managed data services, all engineered to meet the growing demands of modern businesses. Key features of Brightspeed's offerings include low latency, high bandwidth, and robust security protocols, ensuring that clients experience minimal downtime and maximum efficiency. These services are tailored to target small to medium-sized enterprises, healthcare providers, educational institutions, and other organizations that rely on dependable communication systems. Brightspeed's solutions are designed to integrate smoothly with existing IT infrastructures, providing a hassle-free upgrade path for businesses seeking to enhance their operational capabilities. Brightspeed has established itself as a notable player in the telecommunications market by prioritizing customer-centric innovation and reliability. The company differentiates itself through its commitment to deploying state-of-the-art fiber networks, which enable faster speeds and greater capacity compared to traditional copper-based systems. By focusing on underserved markets, Brightspeed has carved out a unique value proposition, offering competitive pricing and personalized service to clients who have historically faced connectivity challenges. This approach has earned the company a reputation for being a trusted partner in driving digital transformation across diverse industries.
