Project Manager, DFR Implementation at Brinc

ABOUT BRINC: At BRINC, we are redefining public safety with an innovative ecosystem of life-saving tools. Our journey started with the development of drones and ruggedized throw phones, designed to access unsafe areas and establish communication to de-escalate situations. Today, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses. Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more. At BRINC, we are committed to recruiting the world's best talent to join us in our mission to support first responders in saving lives. ABOUT THIS ROLE: BRINC is seeking a dynamic and proactive person to fill the role of Project Manager, DFR Implementation to manage the overall implementation of our Drone as a First Responder (DFR) solution. This Seattle based role interacts with a customer upon a sales booking and manages the customers’ program rollout from onboarding to go-live. The ideal candidate should possess exceptional leadership, communication, and organizational skills, experience in managing complex projects with a preference for those with significant nuanced experience in the public safety sector. This role will have up to a 35% travel commitment to engage with customers on-site, prior to, during and post implementation. KEY RESPONSIBILITIES: - Planning, managing and rollout of BRINC’s DFR ecosystem - Develop project plans, define milestones, manage timelines for the deployment and scaling of BRINC’s DFR & other solutions - Develop and maintain strong relationships with our customers in the public safety sector to drive customer success and satisfaction. - Proactively engage with customers to understand their needs, provide timely service, and address any issues or concerns during implementation. - Schedule and conduct ongoing meetings, track performance & provide feedback to both customers and internal stakeholders - Work closely with BRINC teams to advocate for customer needs and drive product enhancements based on customer feedback. - Travel to customer sites to include, leading customer meetings, site surveys, Air Traffic Control meetings, FAA Waiver coordination, Implementation & Live Rollout - Act as a liaison between external partners, public safety agencies, drone operators, technology vendors, and regulatory bodies, ensuring alignment and compliance with all relevant guidelines and standards - Identify potential risks in the deployment of drones, including legal, technical, and operational challenges, recommending mitigation strategies - Ensure the project complies with building codes, aviation, safety, and data privacy regulations, coordinating with the Federal Aviation Administration (FAA) and other regulatory authorities. - Stay informed of the latest advancements in drone technology & FAA Rules and Regulations QUALIFICATIONS: - Exceptional Communication & Organizational Skills - Proactive and results-oriented work ethic - Ability to multitask many projects at a time - Analytical mindset with the ability to interpret data and drive actionable insights - Knowledge of Google Earth mapping functionality or similar software - Knowledge of the Google Office Automation suite or similar software - Ability to travel up to 20% of the time, and in office the remainder 80% - Ensure the project complies with building codes, aviation, safety, and data privacy regulations, coordinating with the Federal Aviation Administration (FAA) and other regulatory authorities. - Ability to independently book and manage all aspects of travel, including flights, accommodations, ground transportation, and itineraries. - Live within 1.5 hours of a major airport PREFERRED SKILLS: - Operational Experience with DFR and/or Public Safety Drone Programs - Operational experience as a First Responder or Public Safety Sector - Technical Proficiency in Drone Hardware and Software - Computer & Networking knowledge with the ability to communicate requirements with CIOs, IT Leaders, etc - Knowledge of the FAA Waiver Process BRINC CULTURE VALUES: - Try the hard stuff - Be innovative - Invent the future - Move fast - Listen to end-users - Strive for excellence - Don’t build a dystopia - Be frugal - Save lives through technology If you’re interested in this role and in joining BRINC, we hope you’ll apply. We’d love to review your application and get to know more about you! BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering every employee so they can do their best work. If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance. Benefits and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work - Comprehensive medical, dental and vision plans for our employees and their families - 401K plan - Maternity and paternity leave - Flexible Time Off (Exempt) / Paid time off (Non-Exempt) - Flexible work environment - Orca pass (for those in Puget Sound) - Free parking (Seattle office) - Free snacks, drinks and espresso (Seattle office)