Member Support Specialist, Data Protection (9-Month FTC) at bumbleinc

At Bumble, we’re more than a dating app — we’re the Love Company. We exist to create a world where all relationships are healthy and equitable, and that starts with trust. The Trust & Safety team plays a critical role in protecting our community, safeguarding personal data, and ensuring members feel respected and supported at every step of their journey.   As a Compliance Specialist within Support Operations, you are a guardian of member trust. You’ll handle sensitive account and data-related requests with empathy, precision, and integrity — ensuring our processes uphold global privacy standards while maintaining a human touch. Your work directly impacts people’s sense of safety and confidence on our platform. In living our values of Respect and Excellence, you’ll apply thoughtful judgment, embrace continuous learning, and responsibly leverage AI-powered tools to support accurate, fair, and timely outcomes.   What You'll Do • Resolve complex member requests related to account access, identity updates, and data rights, ensuring compliance with global privacy regulations such as GDPR and other regional frameworks. • Assess identity verification and account integrity concerns using established decision trees and standard operating procedures, taking ownership of cases from intake through resolution. • Use case management systems and AI-supported tools to triage, investigate, and document cases efficiently while maintaining accuracy and audit-ready records. • Identify high-risk, ambiguous, or sensitive cases and escalate appropriately using defined risk frameworks, demonstrating Courage and sound judgment. • Maintain service level agreements (SLAs) while balancing empathy and policy adherence to protect both members and the business. • Contribute to quality improvement by incorporating feedback from audits and coaching, reducing rework and strengthening first-time-right resolution. • Surface trends, recurring issues, or potential policy gaps to Supervisors, helping the team see things through from insight to impact. • Collaborate cross-functionally with Trust & Safety, Legal, and Operations partners, taking ownership of outcomes and adapting with an agile mindset as policies evolve. About You • Typically requires 2–4 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills. • Experience in customer support, compliance operations, Trust & Safety, or environments involving sensitive data handling. • Working knowledge of privacy and data protection principles (e.g., GDPR or similar regulatory frameworks) and comfort applying structured policies to real-world scenarios. • Strong attention to detail with the ability to manage multiple cases in a fast-paced, SLA-driven environment while maintaining high quality standards. • Confident using case management systems, internal operational tools, and AI-enabled workflows to support accuracy and efficiency. • Demonstrates Respect and Excellence by balancing empathy for members with consistent policy adherence. • Comfortable escalating when something feels unclear or high-risk, showing sound judgment and ownership. • Curious and growth-oriented, actively incorporating feedback, collaborating with purpose, and adapting processes with an agile mindset as tools and policies evolve. About Us Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.    AI Fluency AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes. We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.   Final Compensation Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.   Benefits & Perks Annual personal learning & development budget Private Medical Insurance (PMI) Private Dental Insurance Babylon Health app Mental health support Enhanced parental leave, including a highly competitive maternity package Unlimited PTO Subsidised gym membership ‘Double matched’ pension contributions up to 6% Premium App Access   Inclusion at Bumble Inc.  Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).   AI in Bumble Inc. Hiring  At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly. For further information on how we hold and manage your data, please refer to our Privacy Policy.