(Senior) Key Account Manager at Bunch

bunch [Upgrade to PRO to see link] is building the backbone of private markets, combining exceptional expertise, operational excellence, and frictionless technology. The platform enables funds and private investors to seamlessly and securely set up and manage their investment entities. To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success. HOW THE ROLE CONTRIBUTES TO THE COMPANY’S VISION Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation. TOP RESPONSIBILITIES - Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. - Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. - Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. - Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. - Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. WHAT YOU SHOULD BRING - 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. - Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. - Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. - Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. - Proficiency in English; German is a strong advantage. WHY YOU SHOULD JOIN BUNCH - Take part in a network of people passionate about investment and work closely with the most interesting players in the private market. - Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership - Flexible hours and a hybrid office setup (3 days/week in office) - 4 remote calendar weeks/year - 28 days of vacation, 2 company days, plus local public holidays - A competitive compensation package - A great tech and work setup with everything you need WHAT YOUR INTERVIEW JOURNEY WILL LOOK LIKE 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview with Chey, Head of Customer Success (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview with the Customer Success Team (60 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview: first with our head of Operations and second with one of our Co-founders to ask questions and get to know our leadership. ABOUT BUNCH bunch is Europe’s leading tech-enabled fund administrator for VC, PE, and alternative assets. By combining AI-powered automation with deep domain expertise, we provide a single source of truth that replaces outdated, fragmented processes, and enables clients to master the entire fund lifecycle. Private markets are experiencing unprecedented growth; with alternative assets projected to reach $40 trillion by the end of the decade. To power this growth, we have raised €22.8 million to date—including our $15.5M Series A in July 2024—and are accelerating our mission to build the backbone of private markets in Europe. Founded in 2021 and headquartered in Berlin, bunch has expanded to Amsterdam, London, and Luxembourg, now supporting over 500 investment structures, 150 fund and asset managers, and more than 10,000 investors. As we prepare for our next stage of growth, we are looking for ambitious talent to continue redefining this financial category. At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.