Enterprise Customer Success Manager (Japanese speaker) at Canonical

Canonical

Home Based - APAC·1d ago

ManagerFull-timeRustReactKubernetesAgileGitAI

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Enterprise Customer Success Manager to join our growing team at Canonical. This strategic role focuses on reducing risk and churn while facilitating product adoption and supporting expansion within existing accounts.

Key Responsibilities

→Onboard new customers and introduce them to our products and support processes
→Coordinate complex projects with developers, IT managers and decision makers
→Collaborate with Sales, Field Engineering and Support in developing engagement plans
→Manage a portfolio of customers in a specific geographic region
→Serve as a customer advocate internally to influence product roadmaps and processes
→Create campaigns targeting multiple customers through digital touch-points

Requirements

✓Native Japanese level required with excellent command of English
✓Minimum 5 years of work experience with a strong background in IT
✓Experience with Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
✓Excellent presentation skills for guiding conversations about complex software
✓Experience building and improving internal processes
✓Knowledge of agile methodologies