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SeniorFull-time
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
What you’ll do (responsibilities)
You'll create and execute the support strategy that makes Korean users feel like Canva was built just for them. Here's what that looks like
• Own your market's support strategy: Define what truly local means for South Korea - grounded in user insights and aligned with global User Voice processes.
• Execute your strategy: Drive the execution of your service strategy while working with local and global teams, influencing planning cycles and leading cross-functional implementation across User Voice and the wider Canva organisation.
• Drive measurable service improvements: Reduce customer effort, increase satisfaction, and open support channels that meet Korean users where they are.
• Make support feel truly local: Audit help content, chatbot responses, and specialist communications to ensure they reflect local styles, norms, and expectations. Partner with teams to systematically improve quality.
• Become the expert on Korean users' voices: Advocate for user insights, ensuring feedback loops inform priorities, planning, and decision-making across Canva.
• Bridge local and global teams: Translate country priorities into support initiatives, and User Voice capabilities into outcomes that matter for Korean users.
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About Canva
Canva is a leading digital design platform that empowers individuals and businesses to create professional-quality visual content with ease. Founded in 2012 in Sydney, Australia, Canva has revolutionized the graphic design industry by making design accessible to non-experts through its intuitive, user-friendly interface. The platform caters to a wide range of users, from small business owners and marketers to educators and social media managers, democratizing design tools that were once reserved for professionals. Canva offers a comprehensive suite of design tools, including templates for social media posts, presentations, flyers, and more, along with a vast library of stock photos, icons, and illustrations. Its key features include drag-and-drop functionality, real-time collaboration, and customizable design elements, enabling users to create visually compelling content quickly. The platform also provides Canva Pro and Canva for Enterprise subscriptions, offering advanced features like brand kits, background removal, and extended storage. Canva’s target audience spans individuals, startups, and large organizations seeking efficient and affordable design solutions. Canva has achieved remarkable success, becoming one of the world’s most popular design tools with over 135 million monthly active users. Its acquisition by Atlassian in 2023 further solidified its market position, providing additional resources for innovation and growth. Canva’s unique value proposition lies in its ability to bridge the gap between professional design quality and ease of use, making it an indispensable tool for anyone looking to enhance their visual communication.
