Customer Success Manager - Public Sector at Canva

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: • Growing strategic public sector partnerships: Build trusted relationships with senior stakeholders across government, higher education, and not-for-profit organisations, helping them unlock more value from Canva. • Driving adoption, retention, and growth: Develop success plans and account strategies that support customer goals, increase engagement, manage renewals, and identify expansion opportunities. • Demonstrating Canva’s impact: Use product usage data, customer insights, and business outcomes to tell compelling value stories that influence decision-making and prove ROI. • Navigating complex customer environments: Understand procurement cycles, funding models, governance requirements, stakeholder changes, and adoption risks, then build clear plans to keep partnerships on track. • Partnering cross-functionally: Work with Sales, Product, Marketing, Education, Support, and other teams to champion public sector customer needs and shape how Canva supports this segment. You're probably a match if • You have strong customer success, account management, or strategic relationship experience, ideally with government, higher education, not-for-profit, or complex enterprise customers. • You’re confident building trusted relationships with senior stakeholders and navigating complex, multi-stakeholder organisations. • You understand public sector environments, including procurement, funding cycles, governance, and the need to demonstrate clear impact. • You’re commercially minded and can drive adoption, retention, renewal, growth, and accurate forecasting. • You’re comfortable using data and customer insights to tell clear value stories and influence decisions. • You’re a proactive, collaborative communicator who can simplify complexity and thrive in a fast-moving, evolving environment. About the team At Canva, our Sales and Success team is on a mission to get Canva into the hands of every team, classroom, and organisation in the world. Our Customer Success team partners with customers to help them unlock the value of Canva, driving adoption, proving impact, and building long-term partnerships. This role sits within our Public Sector motion, supporting government, higher education, and not-for-profit organisations to communicate, collaborate, and create more effectively at scale. As Canva continues to grow, you’ll help shape how we support this important segment, bringing customer insight, strategic thinking, and a deep focus on impact to partnerships with some of the most purpose-led organisations in the market. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: • Equity packages - we want our success to be yours too • Inclusive parental leave policy that supports all parents & carers • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted virtually.