IT / AV Support Engineer - Beijing (Onsite) at Canva

Canva

Beijing, cn·3h ago

Mid LevelFull-time

Salary Range

$40,800 - $55,200 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

What You'll Do (Responsibilities) • Provide high-quality on-site and remote technical support to Canvanauts across China. • Deliver AV and event technology support for in-person, hybrid, and remote events — including gathering technical requirements and partnering with stakeholders to ensure seamless execution. • Support and troubleshoot all on-site hardware including MacBooks, mobile devices, network infrastructure, printers, and video conferencing systems. • Manage Canva China hardware assets, including procurement, vendor coordination, provisioning, inventory accuracy, and lifecycle management. • Support onboarding and offboarding across China, including hardware preparation, account provisioning, and access de-provisioning. • Contribute to our global support model by responding to service requests across multiple service channels, with a focus on supporting users in China. • Contribute to Global IT Operations and IT Supergroup goals to continuously improve service delivery, automation, and user experience.

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About Canva

Canva is a leading digital design platform that empowers individuals and businesses to create professional-quality visual content with ease. Founded in 2012 in Sydney, Australia, Canva has revolutionized the graphic design industry by making design accessible to non-experts through its intuitive, user-friendly interface. The platform caters to a wide range of users, from small business owners and marketers to educators and social media managers, democratizing design tools that were once reserved for professionals. Canva offers a comprehensive suite of design tools, including templates for social media posts, presentations, flyers, and more, along with a vast library of stock photos, icons, and illustrations. Its key features include drag-and-drop functionality, real-time collaboration, and customizable design elements, enabling users to create visually compelling content quickly. The platform also provides Canva Pro and Canva for Enterprise subscriptions, offering advanced features like brand kits, background removal, and extended storage. Canva’s target audience spans individuals, startups, and large organizations seeking efficient and affordable design solutions. Canva has achieved remarkable success, becoming one of the world’s most popular design tools with over 135 million monthly active users. Its acquisition by Atlassian in 2023 further solidified its market position, providing additional resources for innovation and growth. Canva’s unique value proposition lies in its ability to bridge the gap between professional design quality and ease of use, making it an indispensable tool for anyone looking to enhance their visual communication.