Solutions Architect, FLE at Cape

THE COMPANY Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless. At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data. We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team. THE TEAM We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization. THE ROLE Solutions Architects at Cape lead engagements with our federal customers. They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers. Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we’re building the right thing and delivering it the right way to customers doing mission critical work. Solutions Architects must be high ownership, creative, solutions-oriented individuals who aren’t afraid to dive deep into complex problems. HERE ARE SOME WAYS YOU’LL MAKE AN IMPACT - Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology. - We are prioritizing engagements across the federal sector, specifically targeting high-impact requirements within Federal Law Enforcement and Special Operations communities - Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above. - Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives. - In this role, you will need to demonstrate a high degree of independence and teamwork. This means you'll be empowered to make decisions and lead initiatives, but you will also know when to leverage the expertise of our engineering and product teams to ensure successful execution. We want someone who understands the difference between a good idea and a great one worth pursuing. The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters. You are the voice of the company at the customer, and the voice of the customer at the company ARE YOU THE CANDIDATE WE ARE LOOKING FOR? (REQUIREMENT FOR THE ROLE) YOU HAVE: - A love for building things that matter - Gritty technical skills. We don’t need you shipping code to prod. But you enjoy automating horrible tasks as necessary to make sure we deliver for our customers - Exceptional written and verbal communication skills - Adaptive and introspective; willing to learn, guide, lead and follow - Active U.S. TS/SCI clearance - Willingness to travel up to 75%, mostly to the within the Continental United States. - Based in Washington, DC (preferred), or New York, NY. Relocation assistance available. BONUS POINTS: - Five years of experience working in customer-facing roles (account strategist, customer success, or related discipline), or equivalent government experience - Specific examples of times you’ve slain bureaucratic dragons - Domain experience with privacy, security, telco, or related fields - Experience in enterprise customer success, especially at early stage companies - Program and/or Project management experience in a post sales or implementation environment - Bachelor's degree in computer science or related field [or] hands to keyboard technical skills acquired on the job or through a coding training program We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Our benefits include: • 401(k) match • 100% coverage of medical, dental, and vision premiums for you and your dependents • 12 weeks paid parental leave (for all parents, no waiting period) • Stipends for - Family-forming needs - Gender-affirming care • Unlimited PTO OUR CULTURE  - We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win. - We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers. - We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology. - We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use). - We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better. HOW TO APPLY Click the link below to apply. We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.