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Mid LevelFull-timePythonGitAI
Salary Range
$35,700 - $48,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join our growing team at a leading trading platform. This hands-on, operations-focused role is ideal for someone at the beginning of their career who is eager to learn and motivated to improve systems through automation.
Key Responsibilities
- →Investigate and resolve service requests within agreed timelines
- →Monitor system health and proactively track performance
- →Collaborate cross-functionally with various teams to research and resolve issues
- →Contribute to automation by designing internal tools and streamlining operations
- →Improve operational processes by designing tools for issue identification and resolution
- →Create and maintain documentation including troubleshooting guides and knowledge base articles
Requirements
- ✓Basic understanding of IT infrastructure, system monitoring, and incident handling
- ✓Strong analytical and troubleshooting skills
- ✓Understanding of client-server architecture and system components
- ✓Experience in trading or fintech companies
- ✓Basic scripting knowledge (preferably Python) or strong interest in learning automation
- ✓Ability to clearly document technical issues and solutions
- ✓Excellent written and verbal communication skills in English
- ✓Willingness to work in a 24/7 shift environment
- ✓summaryBullets: ["Monitor system health and performance", "Investigate and resolve service requests", "Collaborate with cross-functional teams", "Contribute to automation and process improvements", "Create technical documentation", "Work in a 24/7 shift environment", "Support client and internal requests"]
- ✓requirementBullets: ["Basic understanding of IT infrastructure", "Strong analytical and troubleshooting skills", "Experience in trading or fintech", "Basic scripting knowledge (Python preferred)", "Excellent communication skills in English", "Willingness to work shifts", "Ability to document technical issues"]
benefitBullets: ["Competitive Salary", "Work-Life Harmony", "Generous Time Off", "Employee Referral Program", "Comprehensive Health & Pension Benefits", "Workation Wonderland", "Volunteer Days"]
- ★}
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