Product Operations Lead at Careem

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster. About the Role We’re looking for a Product Operations Lead to join our team and play an instrumental role in ensuring customers find what they need in app while driving growth. Reporting to the Lead Product Manager, you will work at the intersection of product, engineering, marketing, commercial, and operations, helping shape the in-app experience through content configuration, segmentation, and optimization. This role is based in Karachi or Lahore under Tenants (Laundry, Home & Spa, Cleaning) squad. Key Responsibilities • Content Management & Strategy – Set up, manage, and optimize in-app content, ensuring relevance and consistency to improve conversion and engagement. • Personalization & Segmentation – Ensure content is tailored to different customer cohorts, maximizing relevance and impact. • Performance Monitoring & Optimization – Track content performance, analyse data, and iterate based on insights to improve customer experience and drive growth. • Cross-functional Collaboration – Work closely with Product, Engineering, Marketing, Commercial, Analytics, and Operations teams to align on content strategy and execution. • Process Improvement – Identify inefficiencies, recommend solutions, and implement scalable processes for content management. • Project Management – Manage multiple initiatives across product, operations, and marketing, ensuring smooth execution and impact. • Data-Driven Insights – Analyze customer behavior, content performance, and industry trends to refine content and enhance user experience. What We’re Looking For • Experience: A minimum of 0 to 2 years of experience in product operations and execution. • Education: Bachelor’s degree in related quantitative field (MBA preferred). • Problem Solver – Ability to proactively identify challenges and work collaboratively on solutions. • Attention to Detail – Meticulous in managing content, tracking performance, and analyzing data. • Strong Communicator – Effective in working across teams, gathering feedback, and driving alignment. • Analytical Mindset – Comfortable interpreting data and turning insights into actionable improvements. • Project Management Skills – Organized, able to prioritize multiple initiatives, and meet deadlines. • Tech Enthusiast – Nice to have: App Engine (Internal Tool), SQL (Basic reading/writing), Data Segmentation tools experience • Customer-Centric – Passionate about delivering a great experience and putting the customer first. What we’ll provide you We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: • Work and learn from great minds by joining a community of inspiring colleagues. • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. • Explore new opportunities to learn and grow every day. • Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.) • Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.