AI Engineer (Salesforce & Customer Contact Platforms) at Cartrawler

Tech that takes you places We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together. Delivering smarter, safer and more scalable customer experiences sits at the heart of this AI Engineer role. Focused on Salesforce and customer contact platforms, this position turns GenAI and automation opportunities into real-world impact across customer experience, agent effectiveness and cost-to-serve. Working closely with Customer Contact, Technology and Data teams, the role shapes how AI is designed, deployed and embedded across CarTrawler’s customer operations. Your Journey starts here! What you’ll do as an AI Engineer • Design, build and optimise AI-powered features within Salesforce Service Cloud and Agentforce, including case summarisation, routing, agent assist and deflection flows. • Develop and iterate LLM-powered prompts, workflows and guardrails for both customer-facing and agent-facing use cases. • Integrate Salesforce AI capabilities with the wider contact stack, including telephony, portals, automation tools and AI platforms. • Influence build-vs-buy decisions across AI, ensuring maximum leverage of Salesforce native capabilities before adding new vendors. • Run experiments and pilots, tracking impact across key metrics such as deflection, AHT, CSAT, containment and error rates. • Embed safety, governance and compliance best practices across AI solutions, including PII handling and auditability. • Partner with operations teams to ensure AI features land effectively and are fully adopted in day-to-day workflows. What you’ll bring to the team • 5+ years’ experience in software engineering / platform development. • Strong hands-on experience building solutions on Salesforce Service Cloud, including Apex, Flows and integrations. • Practical experience delivering GenAI or LLM-based solutions in production environments. • Solid understanding of APIs, system integrations and event-driven architectures. • A customer- and agent-first mindset, with a focus on measurable operational impact. • Confidence working cross-functionally with technical and non-technical stakeholders. • Curiosity and drive to stay ahead of evolving AI, automation and Salesforce capabilities. Go on, give it a go! We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected. At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here. Perks for the journey ·       Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%. ·       Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year. ·       Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave. ·       Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements. ·       Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.