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SeniorFull-timeRustAI
Salary Range
$34,476 - $46,644 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Customer Success Manager for the Italy region to join Cato Networks, a company that converges enterprise networking and security into a centralized global service. This role involves being a trusted advisor to top customers, supporting their journey from deployment to renewal.
Key Responsibilities
- →Responsible for the health of assigned accounts and ensuring customers continue to stay and grow with us
- →Develop meaningful relationships with key stakeholders within the customer and Cato’s teams
- →Own and orchestrate Cato's post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Requirements
- ✓5+ years of experience in a Customer Success or sales role at a high-growth SaaS software or technology vendor
- ✓Experience working with Networking, Security, or AI Software solutions
- ✓Excellent customer communication and presentation skills
- ✓Ability to effectively listen and understand customer needs
- ✓Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status
- ✓Must be well-organized and able to work effectively in a fast-paced environment
- ✓Effective problem solver with ownership and resolution focus
- ✓Ability to travel up to 25% of the time
