Loading...
Mid LevelFull-timeRustAPI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a motivated IT Helpdesk Analyst to serve as the Tier 1 frontline support for our organization. This role will be the primary point of contact for all incoming IT requests, ensuring fast and efficient resolution of technical issues for our 300+ employees.
Key Responsibilities
- →Diagnose and resolve common Level 1 technical issues, including password resets, VPN access connectivity, email configuration, and basic hardware troubleshooting.
- →Assist in the physical inventory, setup, and deployment of new end-user hardware (laptops, monitors) and peripherals for all employees.
- →Create and maintain FAQs and troubleshooting documentation to update the IT knowledge base, enabling user self-service and reducing ticket volume.
- →Effectively triage complex issues and escalate them to senior IT staff to ensure timely resolution.
Requirements
- ✓Basic understanding of computer hardware, software, and networking concepts.
- ✓Strong problem-solving skills and a service-oriented mindset.
- ✓Ability to communicate technical steps clearly to non-technical users.
- ✓Eagerness to learn and develop skills within an IT infrastructure environment.
