IT Operations Analyst at Chief

ABOUT US: Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies. Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC. Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures. Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: [Upgrade to PRO to see link] WHAT YOU'LL DO: - Main point of contact for the IT Helpdesk queues (Internal and Clubhouse). Handle all tier 1 requests. Communicate and triage elevated requests to the Sr. IT Infrastructure Manager - Ensure all tickets meet SLAs put in place by the organization. - Maintain and enhance Chief’s Atlassian Service Desk instance. - Manage AI triaging tools to automate helpdesk as much as possible. - Create documentation to enhance the IT posture of the organization. - Assist IT Infrastructure Manager with projects/enhancements across the organization. - Support the clubhouses with IT requests as necessary. This includes but is not limited to: - Network support - AV Support - maintenance and event support - Clubhouse enhancements and upkeep - Security hardware support - Support and maintain Chief’s MDM instances for Apple and Windows devices. - Assist with new hire provisioning of access and hardware. - Assist with offboarding as needed. - Manage and maintain our Okta and Google Workspace instances. Support SaaS administration. - Support Sr. Manager of IT Infrastructure on all IT Projects. WHAT YOU’VE DONE AND ENJOY DOING: - 1-3 years experience in an IT Helpdesk role. Customer service is a plus. - Ability to communicate cross-functionally across different departments. - Willingness to research and push forward when met with roadblocks. - Growth mindset to ask questions immediately when unsure of how to move forward. WHAT WE'RE LOOKING FOR: - Strong hands-on technical skills with applications including Cisco Meraki or similar cloud base networking, Okta or another SSO Platforms, Google Workspace, Jamf/Kandji, MaaS 360/Microsoft Intune, Monday.com [Upgrade to PRO to see link] Atlassian Service Desk, Slack, Notion, Zoom/Google Meet. - Excellent communicator and collaborator; able to work effectively with both technical and non-technical audiences. - A strong team mindset. - Excellent communication and customer service skills. - Experience supporting remote employees & locations across multiple time zones. WHY YOU'LL WANT TO WORK HERE: - Competitive salary and equity - Flexible vacation policy - 20 weeks of paid gender neutral parental leave - Full medical, dental, and vision packages, 401(k) - Opportunity to work for a startup focused on driving real change for women in business - Opportunity to create and attend inspiring experiences and events with leaders of the industry - Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework. At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision. The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership. The base salary for this role is: $83,000/yr