Senior Sales Enablement Program Manager at chownow

About Us: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms. We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.  Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy. About the Position: We’re looking for a strategic, data-driven Senior Sales Enablement Program Manager to accelerate the performance of our Revenue organization. This role sits at the intersection of Sales, Product, Marketing, and Revenue Operations and is responsible for translating go-to-market strategy into measurable seller behavior change. You will lead enablement initiatives that drive revenue impact — including new product launches, pricing and packaging rollouts, everboarding programs, skills development, and process adoption. You won’t just deliver training — you’ll design scalable systems that improve execution quality, shorten sales cycles, increase win rates, and elevate seller confidence. This is a highly cross-functional, high-visibility role for someone who thrives in fast-moving environments, knows how to influence senior stakeholders, and can connect enablement efforts directly to business outcomes. This position will report to our Director of Revenue Enablement. No direct reports. This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages. WHAT WE LOVE ABOUT YOU: You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive. You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts. You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it. You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges. Responsibilities Include: • Drive Product Enablement & Sales Process Execution • Lead end-to-end enablement strategy for new product, pricing, and positioning launches—partnering with Product Marketing to translate messaging into talk tracks, demo flows, and competitive positioning • Build launch certification programs and define measurable adoption metrics (call behaviors, pipeline mix, win rate impact) • Support rollouts of new sales processes and tooling (e.g., Gong), with enablement assets and reinforcement plans that drive behavior adoption • Build Rep & Manager Development Programs • Design ongoing AE development programs across core selling motions, operationalizing skills frameworks (e.g., MEDDPICC) into repeatable training with structured learning journeys tied to tenure and performance • Create manager playbooks and coaching tools to inspect call quality, qualification depth, and deal strategy—supporting coaching cadences that drive measurable lift in win rates • Measure Impact & Partner Strategically • Define success metrics for every initiative, tracking leading indicators (behavior change, certification completion, call quality) and lagging indicators (win rate, ACV, ramp time) • Serve as a trusted advisor to Sales leadership, aligning enablement priorities to revenue goals and presenting impact insights to executives Within 30 days you'll... • Complete ChowNow New Hire Onboarding Experience • Build strong relationships with Sales leadership, frontline managers, Marketing, and RevOps • Audit existing AE enablement programs, onboarding, assets, certifications, and tooling • Review pipeline metrics, win/loss data, and call recordings to identify execution gaps • Identify top 3 performance levers impacting AE productivity and begin executing on them Within 60 days you'll... • Roll out and measure at least one high-impact enablement initiative identified • Build and launch revamped onboarding program • Launch structured manager coaching scorecards • Establish an ongoing AE everboarding calendar tied to performance data • Present early progress and insights to Sales leadership Within 90 days you'll... • Achieve defined adoption metrics for at least one major initiative • Demonstrate early indicators of revenue impact (improved discovery quality, improved pipeline hygiene, increased attach rate, etc.) • Finalize and socialize a 6–12 month AE enablement strategy You Should Apply If You Have: • 6+ years of experience in Sales Enablement, Revenue Enablement, or Sales Performance roles supporting Account Executives in a SaaS or high-growth technology environment • A proven track record leading enablement programming lifecycles end to end • Deep understand of SaaS sales cycles (especially SMB) • Experience operationalizing discovery and value frameworks into scalable programs (BANT, MEDDPICC, etc) • Strong data fluency — ability to tie enablement initiatives to measurable business impact (win rate, ACV, pipeline conversion, ramp time, etc.) • Experience partnering closely with Sales, Product Marketing, RevOps, and frontline Sales Managers • Experience supporting call coaching platforms (e.g., Gong) and embedding coaching frameworks into manager rhythms • A demonstrated ability to build structured certification programs and measurable skill validation • Excellent executive communication skills; comfortable presenting to senior leadership • Strong organization skills and can lead multiple concurrent initiatives without losing quality or velocity About Our Benefits: • Estimated Base Salary: $130,000- $175,000 (depending on candidate location and experience) • Ongoing training and growth opportunities. • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. • Rock solid medical, dental, and vision plans. • Mental Health Coverage - we offer several programs to support your mental health and wellness goals. • Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. • 401(k) Matching • Employer-contributing student loan assistance program or continuing education reimbursement program • Employee Stock Incentive Plan. • Pet insurance for your fur babies • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly. • Enough freedom to spread your wings while still holding you accountable. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required. As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs. Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.   Read here about your California privacy rights.   #Li-Remote