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LeadFull-timeGitAI
Salary Range
$48,769 - $65,981 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a CX / UX specialist to lead an onboarding and KYC transformation project for a bank in Switzerland. This role focuses on creating engaging digital experiences that meet both internal and external user needs.
Key Responsibilities
- →Research and understand user needs, desires, and behaviours
- →Apply techniques like Design Thinking, Design Sprint, and Service Blueprint
- →Map and create visual artifacts of the user experience
- →Organise information and functionality architecture of the product
- →Develop wireframes, prototypes, and interactive mockups
- →Collaborate with UI designers, strategy leads, and content specialists
- →Work closely with developers to ensure implementation of design solutions
- →Conduct usability tests and interface evaluations
- →Align design decisions with business goals
- →Use AI to enhance solutions
Requirements
- ✓Experience in financial services
- ✓Extensive experience facilitating workshops
- ✓Good applied knowledge of the JTBD framework
- ✓Skills in customer journey/service mapping
- ✓Proficiency in design tools and techniques
Benefits
- ★Competitive Salary
- ★Generous paid vacation days
- ★Generous sick time
- ★100% paid health & dental benefits starting day one
- ★Annual profit-sharing distribution
- ★Paid parental leave
- ★Dedicated career advisor
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