[Job - 27940] Senior Business Analyst [AI-Powered Enterprise Solution] at CI&T

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Please note: C1 or higher English level is mandatory as you will have extensive interaction with clients and stakeholders daily. We are looking for a talented Senior Business Analyst to bridge business needs and technical implementation for an enterprise AI-powered conversational platform with mathematical optimization and multi-agent systems. Key Responsibilities • Gather, analyze, and document business requirements from clients and stakeholders • Translate complex business objectives into clear technical specifications for Data Scientists, ML Engineers, and Developers • Facilitate requirements workshops and discovery sessions with subject matter experts (SMEs) • Create user stories, acceptance criteria, and process flows for Agile sprints • Design conversational workflows and user interaction patterns for AI agents • Define success metrics, KPIs, and validation criteria for optimization models • Analyze data sources and document integration requirements across multiple systems • Validate that delivered solutions meet business requirements and user expectations • Maintain requirements traceability and manage scope changes throughout the project • Create documentation including business rules, data dictionaries, and functional specifications • Support UAT planning and coordinate testing with business stakeholders • Present requirements, progress updates, and insights to technical and non-technical audiences Key Qualification: • 5+ years of experience as Business Analyst in technology projects • Excellent English communication (C1 or higher - mandatory) - ability to facilitate workshops and present to senior stakeholders • Strong experience with requirements elicitation techniques (interviews, workshops, process mapping, user stories) • Proficiency in documentation tools (Confluence, JIRA, Lucidchart) • Experience with Agile/SCRUM methodology (user story creation, sprint planning, backlog refinement) • Understanding of API integrations and data flow design • Ability to translate business needs into technical requirements • Strong analytical and problem-solving skills • Experience creating process flows, wireframes, and system diagrams • SQL knowledge for data analysis and validation • Experience with AI/ML projects or conversational AI systems • Understanding of optimization concepts • Knowledge of data integration patterns and API design • Background in knowledge management or content structuring • Familiarity with BDD (Behavior-Driven Development) and acceptance testing Nice to Have • Experience in media, advertising, or analytics domains • Certification in Business Analysis (CBAP, PMI-PBA) or Agile (CSPO, SAFe) • Knowledge of UX/UI principles for conversational interfaces • Understanding of machine learning workflows and model deployment • Experience with stakeholder management across multiple organizational levels Our benefits: -Health and dental insurance -Meal and food allowance -Childcare assistance -Extended paternity leave -Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass; -Profit Sharing and Results Participation (PLR); -Life insurance -Continuous learning platform (CI&T University); -Discount club -Free online platform dedicated to physical, mental, and overall well-being -Pregnancy and responsible parenting course -Partnerships with online learning platforms -Language learning platform And many more! More details about our benefits here: [Upgrade to PRO to see link] At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it. We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.