IT Support Engineer (EUC responsible and Intune SME) at Cint

• Lead the area for EUC in all aspects of hardware choice, OS and browser management, security, privilege management, remote access, support and application delivery.  • Design, test, and deploy Windows Configuration Profiles, Compliance Policies, and Conditional Access rules within Microsoft Endpoint Manager (Intune). • Manage and troubleshoot the Windows Autopilot deployment process to ensure a seamless "out-of-the-box" experience for remote new hires. • Package, test, and deploy Win32 applications (.intunewin) and M365 apps, ensuring silent installs and reliable updates. • Renew VPP & DEP tokens along with APNs certificate • Oversee Windows Update rings and feature updates to ensure the fleet remains secure and compliant without disrupting user productivity. • Act as the final escalation point for complex Windows OS, hardware (Lenovo and MacBook), and driver issues that Tier 1 and Tier 2 support cannot resolve. • Perform deep-dive troubleshooting using Event Viewer, log analysis, and Sysinternals tools. • Manage and troubleshoot device enrollment, compliance, and configuration profiles for various operating systems. • Experience integrating Apple Business Manager (ABM) with Jamf PreStage Enrollments to automate the Out-of-Box Experience (OOBE). • Provide advanced technical support to end-users, resolving complex hardware, software, and network issues. • Conduct training sessions and workshops to ensure effective use of IT systems and tools. • Serve as a point of escalation for challenging support tickets and service requests. • Collaborate with the Infosec team to ensure the security and integrity of IT systems and endpoints through regular maintenance and updates. • Manage device identity and hybrid-join states within Entra ID (Azure AD). • Implement and monitor endpoint security policies, including BitLocker encryption, CrowdStrike for Endpoint, and local admin restriction policies (LAPS). • Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations. • Utilise PowerShell scripting to automate repetitive tasks & Bash/Zsh scripting for custom remediation. • In-depth understanding of deployment technologies, to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP • Create detailed technical documentation and Knowledge Base articles to empower IT support to handle routine Windows/Mac issues with Intune.