Dynamics 365 CRM Application Developer at CityOfNewYork

Candidate must be serving permanently in the title or be reachable on the civil service list. Seeking a skilled Customer Relationship Management (CRM) Developer to support the development, customization, and maintenance of the New York City Department Of Transportation (NYC DOT) Microsoft Dynamics 365 CRM system. In this role, the selected candidate will be responsible for designing and implementing CRM solutions, troubleshooting and resolving defects, integrating the system with various asset management applications and maintaining the agency’s public facing web form that interacts with the CRM application. The selected candidate should have a foundational understanding of cybersecurity principles and hands-on experience with security tools and Microsoft-based environments. Their task will include but will not be limited to the followings: - Monitor, analyze, and respond to security alerts and incidents across enterprise systems, including CRM platforms and integrated applications. - Develop a new Equal Employment Opportunity (EEO) application for the Office of Equal Employment Opportunity, Diversity and Inclusion to manage Reasonable Accommodation (RA) requests for disabilities, religious observance, and other legally protected needs under the Americans with Disabilities Act (ADA). - Investigate anomalous system and network activity to identify potential threats, vulnerabilities, or unauthorized access. - Support the secure development and deployment of applications, ensuring adherence to security best practices and standards. - Assist in vulnerability management efforts, including scanning, reporting, and remediation tracking. - Collaborate with development and infrastructure teams to ensure secure configurations and integrations (e.g., APIs, cloud services, and web applications). - Help maintain and secure public-facing web applications and forms, ensuring protection against common web-based threats. - Contribute to incident response activities, including documentation, containment, and remediation. - Assist in developing and tuning detection rules, alerts, and security monitoring use cases. - Support identity and access management processes, ensuring appropriate controls are in place. - Document security procedures, incident reports, and technical findings. - Maintain the Agency’s public facing web form that integrate with the CRM 365 system, enabling smooth data entry and retrieval from the portal or website. - Design and develop plugins, workflows, and custom entities to enhance CRM functionality. - Build and maintain web applications tied to Dynamics 365 using C#, ASP.NET (Core and MVC), JavaScript, HTML, and CSS. CYBER SECURITY ANALYST - 13633