Senior Program Manager at CityOfNewYork

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio - one of the largest in NY State - as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. More information can be found on our website at: Modernizing NYCHA Properties. Position Description The Chief Asset & Capital Management Officer (CACMO) is seeking to hire a Senior Program Manager to design, plan, and manage implementation of special projects initiated by the Office of the CACMO to support the work of the A&CM Division more broadly, working in coordination with other areas of NYCHA as relevant. These special projects will include a variety of initiatives to enhance A&CM strategy and operations, or more tactical efforts to problem-solve and sustainably address important issues that arise in the course of A&CM’s business. Special projects will involve new business strategies, policies, processes and supporting technology, data, human resources and training, and will frequently require analytical structuring, and quantitative and qualitative analysis. The Senior Program Manager will work closely with other staff in the Office of the CACMO and across the division, and coordinate significant cross-departmental, cross-divisional and external senior stakeholder collaboration, to build buy-in and facilitate effective implementation of these initiatives. In addition, the Senior Program Manager may also take on high-priority requests and urgent coordination needs related to the Office of the CACMO’s work. Candidates should have strong skills in strategic planning, strategy and policy development, and program and project management; the ability to quickly build content knowledge in new areas; data and process fluency; adeptness at building relationships with senior staff with diverse profiles and fostering ownership and collaboration; and experience utilizing the informal authority of an executive office to facilitate effective problem-solving across diverse issues and teams and to ensure accurate reporting. Candidates will need to be able to balance multiple high-priority assignments at the same time and effectively navigate between big picture and detailed thinking. Ideal candidates will also bring familiarity with public and affordable housing, capital projects planning and management including alternative project delivery methods, public sector procurement practices and vendor and contract management, and key agencies and municipal processes involved in capital projects delivery in New York City. Some key day-to-day responsibilities include: - Drive analytical structuring of hypothesis-based problem-solving for complex strategic or operational issues, including data analysis and visualization. - Develop detailed plans to achieve goals and outputs of strategic projects. - Engage internal and external stakeholders to identify and prioritize activities required and coordinate implementation of these activities. - Create policy or implementation guidance, training or other materials as needed to implement these projects across a large number of teams and staff. - Proactively identify and mitigate risks, and analytically structure and problem-solve issues, that may arise during execution of these projects. - Track and report out on project plans to internal and external stakeholders, and support broader updates to senior internal and external stakeholders as required, through preparation of materials, coordination of meetings, etc. - Identify cross-cutting change management needs, and design and coordinate implementation of change management activities associated with special projects. Additional Information 1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS). Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. EXECUTIVE PROGRAM SPECIALIST - 06990