Senior Project Manager at CityOfNewYork

About the Role

The New York City Taxi and Limousine Commission (TLC) seeks a Senior Project Manager to support policy review, vendor oversight, and customer service training initiatives within the Driver Education division. This role requires a highly organized critical thinker who can work independently while collaborating with internal teams, vendors, and external stakeholders.

Key Responsibilities

• →Develop progress and performance reports in collaboration with data analytics staff to ensure compliance with vendor contract requirements
• →Monitor and track Exam Vendor compliance with contractual obligations
• →Coordinate with the Test Vendor on the development, review, and ongoing updates of the Driver License Examination
• →Facilitate workshops, meetings, and information sessions with training schools and education providers
• →Conduct data-driven assessments to determine eligibility and approval of new education course provider applications
• →Perform course audits at training school locations across all five boroughs
• →Establish and maintain standardized schedules for curriculum review and evaluation
• →Develop recommendations to improve curriculum content, instructional quality, and course delivery methods
• →Manage authorization status for training school facilities
• →Review and evaluate applications for new facilities using established program indicators
• →Coordinate with training schools to collect, review, and process required documentation for facility expansions or new locations
• →Prepare and maintain progress and compliance reports for training schools in accordance with Authorization Agreement standards
• →Analyze program indicators to identify trends, risks, and opportunities for improvement
• →Support policy implementation and develop recommendations to enhance program effectiveness and service delivery
• →Conduct research, prepare written reports, and develop presentations for the Commission, licensees, and members of the public
• →Participate in planning, evaluation, and problem-solving sessions with internal staff and external stakeholders
• →Collect and analyze feedback related to policy initiatives and customer service improvements, including technology-based solutions
• →Represent the Education unit at public meetings, town halls, webinars, and other outreach events
• →Respond to and assist with inquiries from education providers, exam vendors, applicants, licensees, and internal staff
• →Support ongoing customer service initiatives and training efforts as assigned