Business Analyst at CityofPhiladelphia

ESSENTIAL FUNCTIONS  Business Process Discovery & Management  • Lead requirements gathering through interviews, workflow analysis, and business process mapping  • Evaluate existing processes to identify opportunities for enhancement or modernization  • Develop use cases, feature requirements, and user stories to support system improvements  • Partner with technical teams to ensure alignment between business needs and technical implementation  • Support planning for new IT services and service bundles  • Research emerging technologies and assess their fit for City operations  • Conduct initial testing of enhancements; coordinate with SMEs for secondary validation  • Contribute to project and portfolio management activities  • Apply project management principles as needed  • Advocate for continuous improvement and new ideas rooted in user needs and organizational strategy   Relationship Management  • Build collaborative relationships with departmental partners and central OIT teams  • Serve as the primary point of contact for assigned business process areas  • Conduct regular stakeholder reviews, planning meetings, and priority-setting sessions  • Advocate for stakeholder needs within OIT  • Monitor and report on project status, service delivery, and stakeholder satisfaction  • Ensure transparency, communication, and alignment across teams   Project Governance & Portfolio Support  • Support the PMO’s Project Health Check process, including data validation and performance analysis  • Review metrics such as schedule, scope, budget, and risk to identify trends or concerns  • Assist in building dashboards, scorecards, and reporting materials  • Prepare summaries for leadership and governance meetings  • Maintain PMO documentation in systems like SharePoint or Smartsheet  • Support contract coordination (staff augmentation, IT implementation, planning/architecture)  • Assist with RFI/RFP processes, including documentation, tracking, and evaluation support   KNOWLEDGE, SKILLS & ABILITIES  • Ability to translate business needs into clear technical requirements  • Strong strategic and analytical thinking with a user-centered mindset  • Excellent communication skills, including explaining technical concepts to non-technical audiences  • Ability to build trust and work collaboratively across a diverse environment  • Experience researching technologies and contributing to data-informed decisions  • Strong problem-solving, organization, and documentation skills  • Commitment to innovation, transparency, and inclusive service delivery