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SeniorFull-timeGit
Salary Range
$104,975 - $142,025 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Office of Immigrant Affairs seeks a detail-oriented individual with exceptional contracting, data analysis, and process improvement skills to join the department as a full-time Program Manager for the City’s Language Access Program.
Key Responsibilities
- →Oversee annual and quarterly reports, as well as systems to collect data from all City departments
- →Compile, analyze, report qualitative and quantitative data and create visuals and narratives to present comprehensive data to inform policy changes or resource allocation
- →Design Language Access Plans templates to be completed by Language Access Coordinators and their respective offices and departments
- →Develop, implement and oversee a data-focused dashboard that shows language access program deliverable status and track turnaround time for responses and resolutions
- →Review procurement documents and actions for adherence to rules, policies, and procedures; participates in the negotiation process for new contracts resulting from requests for quotes or requests for proposals.
- →Provide guidance to OIA and city staff in developing specifications, statements of work, scope of services, and other contract requirements with regard to Language Access Program
- →Build and operate a checkout and request system for City staff seeking Language Access resources
- →Manage and present Language Access service data for internal and external audiences regarding to costs and customer services
- →Update systems of receiving, processing and presenting, as well as evaluating quality and compliance of vendor service data
- →Analyze data for trends and report on these trends to the language access program and program stakeholders
- →Oversee cost projections for interpretation, translation, and vendor contracts based on historical usage
- →Compare vendor performance and costs to ensure accountability
- →Collaborate with City offices regarding the integration of emerging technologies in Language Access
- →Coordinate with the Office of Information Technology to understand and support the security needs of the City in Language Access services
- →Consult with City agencies regarding the implementation of new technologies and digital services
Requirements
- ✓Knowledge of program management
- ✓Ability to work with data analytics platform (PowerBI or similar platform)
- ✓Data tracking and analysis; building and management of data dashboards for decision-making
- ✓Knowledge of procurement methods and procedures
- ✓Knowledge of technical writing and contract principles
- ✓Extensive contract, grants and cooperative agreements experience, with demonstrated ability to ensure vendor compliance with negotiated terms, conditions, and policies by writing cure letters and other corrective actions
- ✓Ability to meet deadlines with keen attention to details and follow through
- ✓Excellent interpersonal skills, maintaining tact and diplomacy in all situations
- ✓Excellent written and oral communication
- ✓Multilingual or bilingual proficiency
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