AI Enablement & Internal Operations Manager at Cityswift

Reports to: Chief Operating Officer Location: UK / Ireland / Hybrid About CitySwift CitySwift is the world’s leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025. Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026. At CitySwift, you’ll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift’s growth. How we work CitySwift is headquartered in Ireland, with our second office hub in London. We also have team members based in Australia, Singapore and across parts of the EU. Hybrid working is the default in Ireland (with some exceptions), with remote and hybrid options across the UK and beyond. All roles have core hours of 10am to 4pm, giving you flexibility around how you structure your day. Collaboration really matters to us, with quarterly and bi-monthly meet-ups depending on your department or area of work, but we’re sensible about it – we won’t ask you to come into the office to tick a box. Our offices are designed for proper collaboration (and are dog friendly!). We also believe trust and rest matter. Annual leave starts at 25 days, and our work abroad programme gives you the option to work from another country for up to six weeks. We move fast, expect a lot from each other and back people to do their best work. The Role CitySwift is scaling quickly, and so is the complexity of how we operate. We are hiring an AI Enablement & Internal Operations Manager to act as the organized, detail-oriented "internal engine" of the business. This role is designed for a tech-savvy administrator who can sit at the intersection of technology, systems, process, and people. You will act as the bridge between our Tech team and the wider business, taking ownership of core operational initiatives. While the COO focuses on customer success and commercial outcomes, you will ensure our internal administrative machine runs smoothly and our digital filing is pristine. Crucially, you will lead our AI enablement efforts, ensuring we are aggressively leveraging AI efficiencies to automate routine tasks, maintaining our suite of internal AI tools, and identifying new opportunities to streamline operations through emerging technology. Key Responsibilities AI Enablement & Internal Productivity • Drive Internal AI Adoption by leading the internal rollout of AI and automation tools to maximise operational productivity & ensure the company is demonstrating operational efficiency • Identify and implement AI and automation opportunities specifically designed to reduce manual effort, improve consistency, and deliver measurable cost or capacity savings • Translate ad-hoc AI experimentation into governed, repeatable use cases across all internal departments. • Take ownership of internal AI tools and bots, ensuring they are consistently fed with accurate, updated background information and integrated seamlessly into daily workflows. • Execute early AI or automation "quick wins" within the first 3 months to provide immediate, tangible efficiency and cost savings. • Continuously map and improve core operational processes by identifying bottlenecks where AI or workflow tools can replace manual administration. Cross-Company Administration & Operations • Take responsibility for cross-functional organisational projects to ensure cohesion between departments. • Coordinate delivery across Tech, Product, Sales, Marketing, Customer, and Finance teams. • Introduce structure, timelines, and accountability to complex, multi-team workstream • Ensure digital filing systems are highly organised, correct, and actively maintained. • IT Security Maintenance & Compliance • Keep up with and maintain the IT security measures and infrastructure already established by the Tech team. • Partner closely with the Tech team to support CitySwift's ongoing security and resilience. • Assist with administrative tasks related to access management, GDPR, and broader compliance requirements. Systems & Tooling Execution • Drive the administrative and operational rollout of HubSpot for post-deal Customer Success. • Ensure a clean handover and accurate data flow from pre-deal Sales teams within the CRM. • Audit the existing tech stack to identify integration gaps or usability issues. • What We're Looking For • A highly organised, structured, and outcome-driven professional with a strong administrative focus. • Experience in Operations, Business Operations, or administrative coordination, ideally within B2B SaaS. • Confident operating in ambiguity • Hands-on experience with AI tools, automation, or workflow administration. • Experience with HubSpot (Sales Hub and/or Service Hub) is highly desirable. What you’ll get at CitySwift • A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises. • Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK. • Flexible working with hybrid working as the default in Ireland, core hours of 10am to 4pm, remote options depending on role and a work abroad programme of up to 6 weeks. • 25 days annual leave from day one, increasing by half a day per year of service, plus company days off, a half day before public holidays and an end of year shutdown. • Enhanced family leave, including 6 months fully paid maternity leave and 3 weeks paid paternity leave after 18 months’ service (and wedding leave!) • And on top of all of this, the usuals done well. A matching pension scheme that increases with service, paid sick leave, bike to work scheme, wellbeing supports, and an employee referral programme with rewards of up to €4,000 (or equivalent) per referral. #LI-Hybrid