Utility Research Operations Manager at Civilgrid

Company Overview CivilGrid is a venture-backed SaaS construction tech company building the “Google Maps for the Underground.” We’re focused on disrupting a $4.7T U.S. infrastructure and construction market that is long overdue for innovation. CivilGrid aggregates public and proprietary utility, geotechnical, environmental, and jurisdictional data into a collaborative mapping platform used by engineers and developers to make early-stage decisions on real estate and infrastructure projects. By providing real-time access to critical data, we reduce project delays, improve decision-making, and lower risk. Our platform also enables better collaboration and long-term project insight across teams and organizations.   About the Role We’re hiring a Utility Research Operations Manager to help build and scale a high-performing operation focused on utility data research, agency outreach, and infrastructure intelligence. This role sits at the intersection of engineering, data, and operations. You’ll be responsible for transforming a fast-growing, high-volume workflow into a structured, scalable system—owning how work gets done, how it improves over time, and how a growing team executes consistently.   What You’ll Do Process Design & SOP Development - Build, document, and continuously improve SOPs across core workflows: - Utility research - Agency outreach and follow-ups - Data intake, validation, and tracking - Identify inefficiencies and implement scalable solutions to improve speed, consistency, and quality - Standardize workflows across team members and team leads Day-to-Day Operations - Oversee daily execution of utility research and outreach workflows - Partner with Team Leads to manage workload, priorities, and timelines - Step in to troubleshoot and unblock complex or high-difficulty requests - Ensure consistent, professional communication with external agencies Scaling & Systems - Build operational frameworks to support team growth (10 → 15+ team members) - Improve onboarding and training systems to accelerate new hire ramp time - Partner on tooling and workflow improvements (internal tools, tracking systems, light automation) - Help evolve how work is assigned, tracked, and completed at scale - Identify trends and drive process improvements based on data What We’re Looking For Experience - 2–5 years of experience in: - Utility engineering, civil engineering, GIS, or a related field - Familiarity with utility systems (water, sewer, stormwater, electric, gas, telecom) strongly preferred - Experience working with municipalities, utilities, or public agencies is a plus Core Skills - Strong operational mindset—you think in systems and processes - Ability to create clear, scalable documentation (SOPs, workflows) - Analytical and detail-oriented; comfortable using data to drive decisions - Strong communication skills (internal and external) - Comfortable working in a fast-paced, evolving environment Bonus - Experience with GIS tools (ArcGIS, QGIS) - Exposure to SQL, data workflows, or tools like Retool - Experience in a startup or high-growth environment - Prior experience improving or scaling operational processes What We Offer - Competitive salary - Interesting & challenging work - Company-sponsored health insurance - Unlimited PTO - FSA - Comprehensive benefits package and professional development opportunities Location - Hybrid in the Charlotte-Metro region - 2 days per week in person in Fort Mill, SC - Must live nearby or be willing to relocate