Salesforce System Administrator at Clariticloudinc

Clariticloudinc

US (Remote) / CANADA (Remote)·9h ago

Mid LevelFull-timeRust

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Salesforce System Administrator to join our team at Clariti Software. This role involves being the technical owner of assigned customer environments, ensuring systems remain optimized and aligned with Clariti and Salesforce releases. You will serve as the primary point of contact for post-sales system administration and collaborate with Technical Support to implement complex updates.

Key Responsibilities

→Serve as the primary point of entry for all system administration requests within assigned customer environments.
→Partner directly with customers to ensure environments are reviewed, tested, and aligned with Clariti and Salesforce releases.
→Proactively communicate required activities and prepare customers for upcoming changes.
→Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management.
→Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts.
→Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience.
→Partner with leadership and cross-functional teams to navigate complex technical issues.
→Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality.
→Contribute to and expand knowledge base materials to drive operational efficiency.
→Provide support to the wider Technical Support team as we scale and expand our capabilities.

Requirements

✓3-5+ years of experience in Salesforce system administration within complex SaaS environments.
✓3+ years of customer-facing technical experience, managing production environments, and driving change enablement.
✓Strong expertise in release management, environment strategy, and governance best practices.
✓Hands-on experience with sandbox refreshes, access management, utilization monitoring, and environment health optimization.
✓Proven ability to troubleshoot and implement technical solutions in partnership with support and engineering teams.
✓Experience managing integrations and understanding third-party system dependencies.
✓Ability to work within established SOPs while proactively identifying process improvements.
✓Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance.
✓Strong stakeholder management skills and the confidence to navigate high-visibility or politically complex issues.
✓Highly organized, detail-oriented, and proactive in preventing issues before they impact customers.
✓Collaborative team player who thrives in cross-functional environments.
✓Continuous learner with a passion for deepening product and platform expertise.