Implementation & Onboarding Manager at Clasp Group

IMPLEMENTATION & ONBOARDING MANAGER Boston, Massachusetts Hybrid Office Model ABOUT US Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility. A Forbes Fintech 50 company, portfolio company of SHRM (Society for Human Resource Management — the largest HR organization in the world), and recipient of “43 Startups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond. WHAT WE NEED We are hiring an Implementation & Onboarding Manager to lead the successful launch of Clasp programs with our employer partners. This role owns the experience from signed partnership → program launch → operational activation. You will guide employer partners through onboarding, coordinate cross-functional internal teams, and ensure new programs launch successfully and deliver value quickly. This role sits at the center of Clasp’s partner ecosystem and requires someone who can drive execution across teams, influence stakeholders without formal authority, and establish the operational cadence that ensures successful implementations. The ideal candidate is both operator and relationship builder — someone who can manage complex launches while building trust with employer partners and internal teams. WHAT YOU’LL DO - Own end-to-end onboarding and implementation of Clasp programs with employer partners from signed partnership through program launch and operational activation - Develop and manage implementation plans, timelines, and milestones to ensure successful and timely program launches - Serve as the internal quarterback for partner launches, coordinating cross-functional teams across Partnerships, Product, Engineering, Marketing, and Operations - Develop a strong understanding of Clasp’s platform, data models, program configurations, and operational workflows in order to guide implementation decisions and ensure partner needs align with platform capabilities. - Drive cross-functional execution and accountability, ensuring internal stakeholders meet deadlines and resolving blockers that could impact launches - Guide employer partners through onboarding and activation, delivering training, resources, and support to ensure successful program adoption - Lead discovery conversations with partners to understand operational processes, data requirements, and program structures, translating those needs into scalable implementation approaches aligned with Clasp’s platform. - Build strong relationships with employer stakeholders, helping identify internal champions and driving engagement with Clasp programs - Identify risks early and proactively implement solutions to keep implementations on track and ensure successful launches - Establish and manage implementation operating cadence, including internal coordination, partner milestone tracking, and progress reporting - Bridge technical and partner-facing teams by turning platform capabilities and constraints into clear, actionable guidance for Partner Success teams and employer partners. - Translate partner needs into actionable requirements for Product and Operations teams to improve the platform and onboarding experience - Improve and scale implementation processes and playbooks to support Clasp’s growing employer partner ecosystem WHAT YOU’LL NEED - 3+ years of experience in implementations, onboarding, partner success, or program management - Experience managing complex partner or customer implementations - Experience working closely with product and engineering teams to scope customer requirements and translate business needs into technical solutions - Experience working with enterprise customers or employer partners Experience in HR tech, fintech, education, benefits platforms, or other regulated industries is a plus What We Give In Return - Competitive cash and equity compensation - Health and dental benefits - 401(k) - Commuter benefits - Flexible PTO - Opportunities to grow alongside a fast-moving, mission-driven team SALARY The salary range for this position is $100,000–$130,000 annually, depending on experience, qualifications, and industry knowledge. In addition to the base salary, we offer equity participation as part of our compensation package, giving eligible employees the opportunity to share in the success and growth of our company. CLOSING If you are a highly driven individual with a passion for building impactful programs and working across teams, we want to hear from you. Join us in transforming the future of the workforce and helping unlock educational and career opportunities for diverse talent. Clasp is committed to building a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences.