Business Intelligence Analyst | Product Analytics at Classpass

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. The Role You'll Play At Playlist, we're reimagining how businesses harness the power of data to drive meaningful insights and transform decision-making. Our Business Intelligence team is the strategic nerve center that transforms raw information into powerful insights, empowering our teams to make impactful choices. As a Business Intelligence Analyst, Product Analytics, you'll be a critical data partner for our Product organization, building the analytical infrastructure that tells the story of our customers. You'll: • Collaborate with Product teams to understand reporting needs, identify and develop data models in support of self-service, advise on event tracking definitions, and empower self-service in product analytics tools such as Mixpanel • Build the data quality infrastructure and governance frameworks needed to empower self-service analytics through AI, ensuring stakeholders can confidently trust the results • Develop dashboards and data visualizations in Hex and Sigma that translate complex data into clear, actionable insights for stakeholders across the Product organization, while collaborating with PMs to address data needs for upcoming features on the product roadmap • Design and maintain robust data models using SQL in dbt, creating a single source of truth that drives strategic decision-making • Contribute to the roadmap with Product stakeholders to define goals, prioritize work, and communicate expected timelines and deliverables • Proactively identify gaps in analytics infrastructure and present solutions The Experience You’ll Bring • Bachelor's degree, preferably in a quantitative field • Solid experience in Data Analytics, or a similar role that involves user behavior analysis, preferably in a B2C setting • Prior experience working with Product teams and Product Analytics (such as A/B testing, funnel analysis, event tracking, user journey analysis, etc.) • Advanced SQL skills • Experience developing data models in cloud data warehouses (Snowflake, or similar tools) • Exceptional ability to communicate complex technical concepts to non-technical audiences • Collaborative approach to problem-solving and team dynamics • Comfort with a remote work environment, collaborating with team members across the globe Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).