Product Support Specialist at Claylabs

ABOUT CLAY Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers [Upgrade to PRO to see link] — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research. In 2025, we raised a $100M Series C [Upgrade to PRO to see link] by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue. In 2026, we announced our second employee tender offer [Upgrade to PRO to see link] in 9 months at a new $5B valuation. We also launched a community equity round [Upgrade to PRO to see link] for our customers, agency partners, and club members. Some things to know about us: - Our community [Upgrade to PRO to see link] includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs [Upgrade to PRO to see link] and 30k members on Slack. - Our culture [Upgrade to PRO to see link] is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. - All employees can work for free with world-class coaches who specialize in creativity, management, and more. - Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here [Upgrade to PRO to see link] - Read about us in the NYT [Upgrade to PRO to see link] Forbes [Upgrade to PRO to see link] First Round Review [Upgrade to PRO to see link] and more [Upgrade to PRO to see link] Hear from our employees directly on our Glassdoor [Upgrade to PRO to see link] page! PRODUCT SUPPORT SPECIALIST @ CLAY Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a founding support specialist in London, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product. This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences. WHAT YOU’LL DO - Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product. - Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development. - Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding. - Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience. WHAT YOU'LL BRING - You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary. - You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service. - You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences. - You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business. - You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.