Chief of Staff, Europe at Clearbank

Let’s transform banking forever ClearBank is built on the belief that banking infrastructure shouldn’t slow down progress. Quite the opposite. Speed it up and that’s when you unlock potential. When you really start to innovate. That spirit and ‘can-do’ attitude is why our clients – from FinTech's and crypto platforms, to banks and credit unions – choose to use our API to power their banking infrastructure. But it’s our people who are the stars here. They power that innovation, push harder to break boundaries. They make coming to work (or working from home) fun. They’re the ones we trust to catapult our clients to success. Just as they trust us to build a business that’s always striding forward. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our team as a Chief of Staff? Reporting to our EU CEO, you will act as a strategic partner to the European leadership team, focused on maximising effectiveness, alignment and execution across the region. This role brings clarity to priorities, momentum to strategic initiatives, and strong coordination across functions, enabling leaders to focus on the outcomes that matter most. Success in this role is measured by improved decision‑making, disciplined execution against priorities, and a Europe organisation that operates as One ClearBank. In this role, you will: - Act as a strategic partner to the European leadership team, supporting priority setting, decision-making and execution across the region. - Translate European strategy into clear, actionable initiatives, ensuring disciplined follow-through and visibility of progress, risks and dependencies. - Lead or support the evaluation of growth opportunities in Europe, including feasibility assessments and high‑level business cases. - Enable effective cross‑functional delivery by working closely with Product, Operations, Commercial, Finance, Risk and Compliance teams on priority initiatives. - Own and continuously improve Europe’s governance and operating cadence, including preparation of high-quality materials for management, shareholder and board‑level forums. - Define and enhance reporting frameworks to improve operational insight, decision‑making and performance transparency. - Develop clear market and operating insights for new or evolving European markets, supporting regulatory, commercial and strategic decisions. - Take ownership of ad‑hoc strategic and operational projects, bringing clarity, momentum and outcomes in ambiguous or fast‑moving situations. What you’ll bring: To excel in this role, you’ll also need: - Experience in a Chief of Staff, operations, consulting, or programme role within a fast‑paced environment. - Ability to work effectively with leaders and colleagues, influencing without formal authority and using sound judgement. - Strategic thinking paired with pro-active and hands‑on execution focus. - Experience leading cross‑functional initiatives with multiple stakeholders. - Excellent written and verbal communication skills, with the ability to distil complexity into clear messages. - A self-starter with high level of ownership, resilience and comfort operating where there is no playbook. - Strong analytical skills, with confidence using data to inform decisions and prioritisation. - Demonstrated alignment with ClearBank’s performance behaviours: owning outcomes, collaborating inclusively, and challenging constructively. Nice-to-have: - Experience in financial services, banking, fintech or regulated environments. - Exposure to European or multi‑country operating models, including a matrix organisastional structure - Previous experience supporting executive teams. - Familiarity with OKRs or similar goal‑setting and performance frameworks. What makes a great ClearBank team member? Does this sound like you? - You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; - You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care; - You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; - ‘I’ before ’we’, isn’t in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: - We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance. - Offices – Work in a way that works for you – whether that’s in the Amsterdam office, at home, or hybrid. - Holiday – 27 days of annual leave per year, plus public holidays. - Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. - Work abroad – You have the flexibility to work outside of the Netherlands for up to 30 days in a rolling 12-month period. - Socials – Regular social events open to all. - Holiday swap – Option to swap your bank holidays to any other day of your choice. - Wellbeing – long term disability cover and accident cover. - Bigger than ClearBank – Take a couple of days per year to do something that matters to you. - Pension – We offer generous pension contribution without mandatory employee contribution. - Expense coverage – Mobile phone allowance and travel cost reimbursement. - Family – Enhanced family-friendly leave. - Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future. A little bit more about us!  ClearBank is Where You Can belong:  At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:  - 42% of our senior management roles are held by women  - Our enhanced family leave policies - Launching our partnership with Code First Girls  - Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group  Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;  Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);  First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.   Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.   Offer: Congratulations! Get ready to transform banking forever!    Our commitment to you as a candidate:  We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.   We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.   We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!   Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.  ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.  As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.  The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.