Technical Account Manager at Clickup

Clickup

Philippines·5h ago

ManagerFull-timeRustAWSAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes.

Key Responsibilities

→Support customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans.
→Monitor adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately.
→Collaborate with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs.
→Guide customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes.

Requirements

✓Minimum 2 years of experience in a customer-facing SaaS role, preferably in Technical Account Management, Customer Success or Account Management.
✓Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments.
✓Practical, hands-on experience using AI to improve productivity and outcomes, including prompt design, workflow automation, and applying AI features responsibly (data privacy, accuracy checks, and human-in-the-loop review) to support customers and internal teams.
✓Resilient and adaptable, especially in a fast-paced startup environment.
✓Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO.
✓Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support).
✓Experience with SaaS technology such as CRM, Salesforce, Tableau, Outreach, Front, and others.
✓Ability to operate within regional time zones.
✓Positive attitude, self-driven, proactive, empathetic, and high energy.