IT Product Manager Intern, Assets at Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Austin Role Summary: As an IT Product Manager Intern, you will play a pivotal role in transforming how Cloudflare’s internal teams triage, prioritize, and execute work. You will be on a mission to break down silos and supercharge how internal teams collaborate. This role focuses on redefining processes by leveraging AI to generate dynamic assets and automate workflows. We are looking for an analytical, innovative, and empathetic thinker who is passionate about leveraging Large Language Models (LLMs) and Generative AI to solve complex workflow inefficiencies, streamline communication, and ensure strong alignment between business and technical teams. A variety of IT Product Management focal areas include: • Strategic Asset Automation - you will redefine how product documentation drives IT development at Cloudflare. Instead of manually drafting static documents, you will leverage AI to generate dynamic, high-fidelity assets—from Business Requirement Documents (BRDs), user stories, acceptance criteria to technical vendor analyses. • Collaboration Acceleration - you will be on a mission to break down silos and supercharge how our internal teams work together and continually align. You will act as a researcher and strategist, conducting deep-dive interviews with Product Managers and stakeholders across the organization to uncover hidden friction points in communication and cross-functional alignment and progress updates. • Intake Strategy & Automation - you will play a pivotal role in transforming how Cloudflare’s internal teams triage, prioritize, and execute work. You will partner with engineering teams and internal stakeholders to design and implement an AI-driven solution that automates ticket intake, significantly reducing manual triage overhead. Note: The projects listed above are examples of the high-impact work we focus on. None of these projects are guaranteed. The actual internship project(s) will be assigned based on Cloudflare's most critical business priorities at the time of the summer 2026 internship. Role Responsibilities: • Lead the product discovery and definition for internal systems, translating high-level business needs into clear technical specifications and user stories. • Lead comprehensive user research by interviewing internal stakeholders to map out the current collaboration landscape and identify major pain points. • Architect AI-driven document pipelines that ingest raw stakeholder inputs and output structured, standard-compliant assets such as Business Requirement Documents (BRDs), Product Roadmaps, and User Personas. • Design and validate AI-driven logic workflows and solutions—such as automated meeting synthesis, intelligent knowledge retrieval, or cross-team dependency alerts—that automatically identify and cluster similar tickets, enabling teams to manage "themes" of work rather than individual tasks. • Collaborate with engineering teams to implement thoughtful automation and deliver a functional MVP (Minimum Viable Product) that integrates seamlessly into Cloudflare’s existing tool stack. • Innovate using an AI strategy to maintain the product backlog for internal platforms, helping to make trade-off decisions between speed of delivery and feature depth based on stakeholder inputs and business value. • Optimize the "Discovery to Development" velocity by identifying friction points in the documentation process and deploying generative solutions that reduce lag time. • Develop validation frameworks that utilize AI to cross-reference incoming requests against existing requests and OKRs, ensuring resources are automatically prioritized for high-impact initiatives. • Define and deploy success metrics for improvements, measuring how your solutions reduce manual triage overhead, meeting fatigue, email overhead, or information search time. Must-Have Skills: • Educational Background: Currently enrolled in or recently graduated from a Bachelor’s or Master’s degree program in Computer Science, Business Administration, Information Systems, Organizational Psychology, Engineering Management, or a related field. • AI/ML Fluency: A strong conceptual understanding of Artificial Intelligence, specifically how LLMs and Natural Language Processing (NLP) can be applied to text analysis, workflow automation, text summarization, sentiment analysis, and knowledge management. Practical experience or strong theoretical knowledge of prompting LLMs to generate structured outputs is essential. • Product Fundamentals: Demonstrated understanding of the Product Management lifecycle, including requirements gathering, writing user stories, and agile/scrum methodologies. Proficiency in defining problems, validating hypotheses, and prioritizing features based on user impact. Deep familiarity with standard product artifacts (BRDs, PRDs, Roadmaps) and an understanding of their importance in the Software Development Life Cycle (SDLC). • Analytical & Process Mindset: Ability to map out complex process flows and identify specific areas where human intervention can be replaced by logic or automation. Ability to break down a business problem into its technical components and evaluate software vendors or tools based on objective criteria (Analytical Rigor). A mindset for efficiency and eagerness to automate repetitive writing tasks (Process Optimization). • Communication & Research: Superior written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders clearly. Strong ability to conduct empathetic customer interviews, ask probing questions to get to the root cause, and synthesize unstructured feedback into actionable insights (User Research Skills). Nice-to-Have Skills: • Platform Knowledge: Hands-on experience with Jira or Salesforce or similar Enterprise Service Management tools. Experience with collaboration platforms (e.g., Miro, Google Workspace). • Advanced AI Knowledge: Familiarity with the concept of Model Context Protocols (MCPs) or agentic workflows. • UX/Design: Ability to create simple wireframes or mockups (using Miro or similar) to visualize your solution concepts for stakeholders. • Other Experience: Prior internship experience in Product Management, Business Analysis, or IT Operations. • Financial Acumen: Basic understanding of ROI (Return on Investment) calculations to support the creation of robust Business Cases. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [Upgrade to PRO to see contact] or via mail at 101 Townsend St. San Francisco, CA 94107.