SaaS Operations Manager at Cloudflare

Cloudflare

Hybrid·18h ago

ManagerFull-timeAWSGoDevOps

Salary Range

$176,800 - $239,200 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Cloudflare is seeking an autonomous SaaS Operations Manager to lead the day-to-day execution of their Software Asset Management (SAM) practice. This role will be responsible for managing tooling ecosystems, driving data accuracy, and serving as the primary liaison for application owners to ensure cost-effective decisions.

Key Responsibilities

→Serve as the technical owner of Zylo, managing platform health, SSO integrations, and feature updates
→Maintain accurate license inventories by identifying and resolving gaps in ownership and cost center mapping
→Operationalize Shadow IT monitoring by reviewing expense data and executing outreach processes
→Act as the first line of defense for Application Owners, interpreting usage data and answering licensing questions
→Create "Renewal Prep Kits" 90 days prior to contract expiration
→Identify friction points in software onboarding/offboarding workflows and streamline them
→Analyze software usage trends and interpret data to flag optimization opportunities
→Develop and maintain operational dashboards that track team KPIs

Requirements

✓3-5 years of experience in SaaS Operations, IT Asset Management, or Technology Procurement
✓Proven ability to work independently and execute projects end-to-end
✓Advanced proficiency with SaaS Management Platforms (Zylo experience preferred) and Excel/Sheets
✓Strong ability to influence without authority and explain SaaS licensing models to non-technical stakeholders

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