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SeniorFull-timeJavaScriptPythonJavaRustAWS
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Solutions Engineer (CSE) to join our team at Cloudflare. As a CSE, you will be the trusted technical advisor throughout a customer’s lifecycle, helping Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
Key Responsibilities
- →Serve as a trusted technical advisor and help expand existing business
- →Deliver timely and organized onboarding for customers
- →Ensure customers see the full value in Cloudflare's products
- →Advise on technical best practices
- →Ensure customer retention and expansion through relationship building
- →Provide customers with clear proactive technical guidance and expertise
- →Collaborate with Customer Support, Engineering, and other teams
- →Proactively identify opportunities for expansion for existing customers
- →Promote retention by capturing and communicating gaps in product or features
- →Contribute towards the success of the CSE organization through knowledge-sharing activities
- →Travel 20% to attend meetings, conferences, and industry events
Requirements
- ✓8 years of prior post-sales customer relationship management
- ✓In-depth expertise in Zero Trust architectures
- ✓Understanding of security protocols such as SAML, OAuth, OpenID Connect, and SCIM
- ✓Proactive in identifying and resolving security challenges
- ✓Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash)
- ✓Technical curiosity and passion for internet technology
- ✓Ability to manage projects, work to deadlines, and prioritize between competing demands
Benefits
- ★Competitive salary and benefits
- ★Opportunity to work with cutting-edge internet technology
- ★Chance to contribute to projects that protect the free and open Internet
- ★Collaborative and inclusive work environment
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