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SeniorFull-timeJavaScriptPythonJavaAWSGitGo
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join our Customer Support Team at Cloudflare. This role involves resolving complex technical issues for our customers, ranging from individual bloggers to Fortune 500 companies. You will work with cross-functional teams to tackle challenging problems and gain hands-on experience with Cloudflare’s products.
Key Responsibilities
- →Own the toughest technical challenges and escalations within the scope of Customer Support
- →Maintain clear, timely, and productive communications with customers via ticketing systems and phone support
- →Become a go-to resource for technical and process knowledge
- →Proactively identify and execute on opportunities for team growth and improvement
- →Assist with training and mentoring other team members
- →Help create and update technical documentation and runbooks
- →Provide feedback on our product and potential improvements based on customer interactions
- →Support the team in testing new releases and reporting bugs
Requirements
- ✓5-7 years of experience in a technical Customer Support role supporting large enterprise and SMB clients
- ✓Excellent written and verbal communication skills
- ✓Self-driven and comfortable learning new technologies and systems
- ✓Strong understanding of Internet protocols (DNS, SSL/TLS, HTTP(S))
- ✓Experience with Linux and associated command line tools
- ✓Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- ✓Experience installing and configuring web servers like Apache, Nginx, and IIS
Free to sign up. Takes 30 seconds.
