Specialist Solutions Engineer at Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Lisbon, What you'll do as a Solutions Engineer Cloudflare is operating as a platform and has been blanding the demarcation of individual product suites to create value by combining solutions from different parts of the portfolio. Whether we’re combining Application Services with Network Services capabilities or Zero Trust with Developer Services capabilities, we run into novel use cases to meet specific customer requirements. Particular combinations of new use cases might not have been deployed and battle hardened on Cloudflare before. Yet as Cloudflare we need to guarantee that we can commit to serving these use cases with trust and confidence. As a critical member of our Specialist Team, you act as a spider in the web between Sales, Pre-Sales, Network Strategy, Engineering and Product management and support to make sure that these novel use cases are well understood both inside the sales organisation, well positioned with the customer as well as secured within the product, engineering and support teams and can operate stable in the customer environment. You have an interest in diving deep into the Cloudflare platform and don’t mind looking under the hood how things work inside the Cloudflare platform. You don’t get deteriorated by technical setbacks, but even more determined to face them and resolve them. You have a natural ability to build a broad network within a company which you will leverage resourcefully to drive outcomes. You have a resilient mindset as you operate in new parts of our platform and organisation for which no strong processes have been defined yet, and you contribute to getting these new motions off the ground. A trusted technical advisor will help clients find the best solution for their business with a particular focus on Cloudflare’s cross platform use cases, notably first-of-a-kind situations. • Guide qualified prospects through the Solution Design; showing them the key capabilities of Cloudflare’s Platform capabilities. • Drive Proof of Concept stages of the sales cycle with hands-on engagement, debugging capabilities and consistent internal and external communication • Work with your Sales Partners to consistently achieve Pipeline and Revenue goals • Take clients’ requirements, design the optimized Cloudflare solutions for those requirements, and clearly communicate the benefits vs competing solutions, potential challenges and possible migration paths. • Support technical discussions with regards to the Cloudflare platform, to ensure sound design and overcome objections. • Support go-to-market efforts through writing blogs and other reference materials, public speaking, user groups and conference attendances. Skill Requirements: • Strong Curiosity and Learning Agility • 5-8 years of prior Technical Sales, Computer Engineering, or related experience • You are comfortable to operate across the whole Cloudflare portfolio and the platform itself. • Solid technical understanding of Systems- and Network Architecture and Engineering build on foundational knowledge. • Fundamental understanding of customer network and application architectures. • A strong contextual understanding of the Internet and its inner workings (BGP, ASNs, DNS, GRE, Peering and Transit, PNIs) • Routing and switching fundamentals (GRE, IPSec, Subnetting, Prefix terminology, MSS & MTU, VLANs, VRRP, Spanning Tree, Anycast) • Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP. • SASE concepts and Zero Trust Networking architectures (Secure Web Gateway, CASB, DLP, DNS, DNS over HTTPS, IdP/authentication, SAML, OTP) • SaaS application integration and tenant controls • VPN and remote access challenges • Solid technical understanding of Computer Architecture, JavaScript, and other key elements of our platform • Computer Architecture; including a contextual understanding of its history and development. Clear understanding of the advantages to our Isolate technology vs Containers or VMs; and the differences between all three. • Javascript; both practical (what can I build in it; what features should I use?) and comparative (how is it different from Python or C++?) perspective. Able to clearly articulate the differences between our runtime and Node.js or other common options. • Other programming languages - knowledge and experience of other common languages is preferred. Python and Rust are especially helpful. • Database technologies. Purpose of a database in systems architectures; advantages of distributed vs centralized models. Able to pick the right technology for a use case based on consistency models, latency scaling methods, etc. • AI; High level understanding of trending AI use cases and their architectures; understanding of relevant players in the market and how they differ • Knowledge and experience of Systems Design • Familiar with trends and attacks in cyber security (e.g. DDOS, SQL Injection, Cross Site Scripting, etc) • Experience with Application, Security, Performance and Reliability products such as WAF, Bot Management, DDOS, Firewall, DNS and CDN. • Hands-on mentality, capable of building labs and PoCs to test topologies, configurations and capabilities. • Familiar with trends in cyber security (e.g. RAT/trojans, malware, ransomware, phishing, adware, cryptomining, spam, botnets, info stealing, scareware) • Hands-on experience with HTTP Based APIs, including understanding of API based provisioning, awareness of REST, JSON, Terraform, awareness of headers and API tokens and how to leverage these capabilities in a scripting language (e.g. Python). • SIEM and log analytics platforms • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our SSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends. • Ability to manage a project, work to deadlines, and prioritize between competing goals • have the ability to explain complex technical concepts in easy-to-understand terms. • Ability to work with command line tools • Ability to learn how to work with Cloudflare specific internal tooling • Willingness to travel up to 20% Other desirable skills areas include: • You’ve built a web application, either professionally or as a hobbyist, and will be able to explain your design decisions. • Experience with debugging and troubleshooting the Cloudflare platform • Industry Certification, e.g. CISSP, CISA, CEH or OSCP • Experience in one or two industry verticals • Certification with any of the major Cloud Provider What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [Upgrade to PRO to see contact] or via mail at 101 Townsend St. San Francisco, CA 94107.