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Mid LevelFull-timeJavaScriptPythonJavaAWSGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join our Customer Support Team at Cloudflare. This role involves working directly with customers and cross-functional teams to resolve complex technical challenges and provide technical assistance across various channels.
Key Responsibilities
- →Fulfill support requests by communicating with Cloudflare customers via chat, email, and phone
- →Collaborate with senior engineers to analyze and troubleshoot customer issues
- →Track support requests using our ticketing system
- →Participate in team meetings to discuss and share feedback
- →Help create and update technical documentation and runbooks
- →Provide feedback on our product and potential improvements based on customer interactions
- →Support the team in testing new releases and reporting bugs
- →Perform other duties/projects as assigned
Requirements
- ✓3-5 years of experience working in a technical Customer Support role
- ✓Self-driven and comfortable learning new technologies and systems
- ✓Excellent written and verbal communication skills
- ✓Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
- ✓Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
- ✓General understanding of HTTP reverse proxying, caching, and load balancing
- ✓Experience using Linux and associated command line tools
- ✓Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- ✓Experience installing and configuring web servers like Apache, Nginx, and/or IIS
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