Member Incentives Strategy & Operations Manager at Cloverhealth

We’re hiring a high-agency operator to support and scale Clover’s LiveHealthy Rewards program, one of our most important levers for improving member engagement, preventive care, and overall health outcomes. Clover’s LiveHealthy Rewards program allows members to earn up to $400 annually for completing health-related activities like preventive visits, surveys, and fitness engagement. This role sits at the intersection of strategy and execution. You’ll work closely with senior leaders across Clinical, Operations, and Finance to design, operationalize, and optimize incentive programs that drive meaningful behavioral change. The opportunity ahead is to increase engagement, improve targeting, and ensure rewards are driving the right outcomes, both for members and for the business. This is a strong fit for someone coming from consulting or a strategy role who wants to move beyond recommendations and see their work translate into real-world impact. As a Member Incentives Strategy & Operations Manager, you will: • Partner cross-functionally to unlock impact: Work closely with Clinical, Operations, and Tech teams to maximize the value of Clover’s rewards programs, using data and execution to turn incentives into measurable outcomes. • Shape smarter incentives: Analyze and refine the rewards structure to better drive high-value behaviors such as preventive care, chronic condition management, and sustained member engagement. • Improve the member experience end-to-end: Identify friction in how members earn, track, and spend rewards. Serve as a Product Owner to design solutions across digital experiences (portal/app) and operational touchpoints (e.g., call center workflows). • Turn data into action: Build and maintain reporting on program performance, and translate findings into clear, actionable insights that influence decisions. • Drive execution with rigor: Keep cross-functional initiatives on track by managing timelines, surfacing risks early, and ensuring strong follow-through from idea to launch. • Bring clarity to complexity: Structure ambiguous problems, synthesize inputs from multiple stakeholders, and communicate recommendations with precision and confidence. Success in this role looks like: In your first 90 days, you will: • Build a strong understanding of the LiveHealthy Rewards program and how it operates • Develop relationships with key cross-functional partners • Contribute to identifying key opportunities for improvement After 6 months, you will: • Help drive programs to improve incentive effectiveness • Improve visibility into program performance through better tracking and reporting • Play a key role in executing at least one cross-functional initiative end-to-end Future success in this role includes: • Become a trusted leader on rewards and incentive strategy • Help deliver measurable improvements in engagement, operational efficiency, or outcomes • Contribute to building more scalable systems for managing rewards programs You should get in touch if: • You have 4–6+ years of experience in consulting, BizOps, or a strategy/operations role • You’re highly structured in your thinking and communicate clearly in both writing and conversation • You enjoy breaking down ambiguous problems and turning them into actionable plans • You’re excited to move from advising to owning pieces of execution • You’re comfortable working with data and using it to inform decisions • You collaborate well across teams and can influence without formal authority Benefits Overview: • Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. • Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Remote-first culture, enabling collaboration with global teams • Paid parental leave for all new parents • And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is:$107,000—$140,000 USD