Program Manager, Supplemental Benefits Strategy & Operations at Cloverhealth

Clover Health is seeking a highly experienced and execution-focused Program Manager to lead vendor management and large-scale implementations across Clover’s supplemental benefits portfolio, including vision, hearing, fitness, OTC, and LiveHealthy rewards. This role will sit at the intersection of strategy and operations: You will work closely with internal stakeholders and external vendor partners to implement and optimize benefit programs that drive member value and plan performance. The ideal candidate brings a proven track record of leading complex, cross-functional implementations, deep experience with vendor management, and strong domain expertise. Experience in Medicare Advantage and familiarity with core operational functions such as network, claims, call center, and billing are strongly preferred. As a Program Manager, Supplemental Benefits Strategy & Operations you will: • Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization. • Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery. • Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners. • Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams. • Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams. • Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration. • Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery. • Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives. Success in this role looks like: In your first 90 days, you will: • Develop a deep understanding of Clover’s supplemental benefits portfolio, vendor landscape, and operational workflows. • Build relationships with key internal stakeholders and external vendor partners. • Gain visibility into current implementations, performance metrics, and key operational challenges. • Identify early opportunities to improve execution, coordination, and vendor performance. After 6 months, you will: • Successfully lead at least one large-scale supplemental benefit implementation end-to-end. • Improve visibility and tracking of vendor performance and program execution. • Establish a consistent cadence of cross-functional coordination, reporting, and governance. • Drive measurable improvements in implementation timelines, operational readiness, or member experience. Future success in this role includes: • Reliable, scalable implementations of supplemental benefits that deliver a seamless member experience. • Strong vendor partnerships with clear accountability, performance management, and continuous improvement. • A best-in-class operational model supporting Clover’s growth in Medicare Advantage supplemental benefits. You should get in touch if: • Bring 4–6+ years of experience in program management, operations, or strategy, with a strong track record of leading large, complex implementations. • Have deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability. • Possess strong domain expertise in supplemental benefits within Medicare Advantage. • Bring working knowledge of key healthcare operational functions, including network management, claims processing, call center operations, and billing. • Are highly organized and able to manage multiple complex workstreams simultaneously. • Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution. • Thrive in cross-functional environments and can influence stakeholders without direct authority. • Are comfortable operating in a fast-paced, evolving environment and building structure where needed. Benefits Overview: • Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. • Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Remote-first culture, enabling collaboration with global teams • Paid parental leave for all new parents • And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is:$107,000—$140,000 USD