Program Manager (Account Management/Client Facing) at coatesgroup

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. As Program Manager, you will be responsible for supporting the management and success of one of Coates’ key QSR accounts, McDonald’s Canada, with a focus on hardware programs including drive thru digital menu board enclosures, kiosks, and related restaurant technology infrastructure. This role acts as a primary day to day point of contact between McDonald’s stakeholders and Coates’ internal teams. The Program Manager ensures clear communication, coordination, and visibility across hardware initiatives while supporting the Account Director and senior leadership in delivering strong operational and commercial outcomes. Success in this role requires strong business acumen, excellent communication skills, and the ability to proactively gather, consolidate, and communicate information across internal teams and client stakeholders. The Program Manager plays a critical role in maintaining alignment across programs and ensuring client facing documentation and communications are clear, accurate, and timely.   Responsibilities: •Act as a key point of contact between McDonald’s Canada stakeholders and Coates internal teams, ensuring clear and consistent communication across programs •Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure •Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders •Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content •Support account leadership in managing client communications, meetings, and follow up actions •Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables •Maintain strong working relationships with McDonald’s stakeholders across technology, construction, procurement, and vendor teams •Identify opportunities to improve communication, coordination, and program visibility across the account Qualifications: •5 years experience in account coordination, account management, program management, or client facing roles within a technology, hardware, retail, or services environment •Experience working with enterprise clients or complex multi stakeholder environments preferred •Understanding of quick service restaurant operations, retail technology environments, or hardware deployment programs considered an advantage •Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders •Strong business awareness with the ability to understand client priorities and align internal teams accordingly Capabilities: •Excellent communication skills with the ability to act as a clear liaison between client stakeholders and internal teams •Ability to gather input from multiple teams and translate it into clear, structured information for client communication and decision making •Highly organized with strong attention to detail in documentation, program tracking, and follow up •Strong stakeholder management skills and the ability to build trusted working relationships across internal and client teams •Ability to operate independently, proactively identify information gaps, and ensure alignment across programs •Business minded approach with the confidence to ask thoughtful questions and ensure initiatives align with both client objectives and Coates capabilities About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory   It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.    We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.    Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com" - We do not contact employment candidates via email to solicit personal or financial information - All applications for employment must be submitted through our official website [Upgrade to PRO to see link] or directly through our LinkedIn profile: Coates Group - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co    If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.