Sales Operations Manager at coatesgroup

Be Part of Our Next Chapter    For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.   Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. Join a high-impact team that powers sales growth and delivers a seamless customer experience. As the Sales Operations Manager, you’ll lead end-to-end sales operations—from lead intake through order fulfillment—driving efficiency, accountability, and results through process optimization, automation, and performance management. What You’ll Do: • Leadership & Team Development • Lead, coach, and inspire a high-performing team with clear accountability and professional growth. • Train staff on tools and best practices to ensure process adoption and operational excellence. • Foster a culture of ownership, transparency, and continuous improvement. • Sales Performance & Operational Excellence • Optimize the Lead-to-Order (LTO) process to maximize lead conversion and reduce cycle time. • Design and implement dashboards, KPIs, and scorecards to track performance and uncover insights. • Leverage automation and process improvements to streamline workflows and reduce errors. • Cross-Functional Collaboration • Partner with Sales, Finance, BTS, and Enablement teams to align goals and deliver exceptional service. • Act as the LTO subject matter expert and drive initiatives that improve customer experience and internal efficiencies. • Systems & Data Management • Manage CRM and internal tools (Salesforce, Miro, Asana, etc.), ensuring seamless integration and optimal performance. • Support financial operations with data-driven insights and accurate revenue reporting. What you Bring: • 5+ years of leadership experience in sales operations, customer success, or revenue enablement. • Strong coaching and accountability skills with a proven ability to lead in fast-paced, hybrid environments. • Proficiency in Excel and CRM tools (Salesforce); bonus if experienced with workflow tools like Miro or Asana. • Strong analytical mindset and experience using data to drive decisions and process improvement. • Bachelor's degree preferred. What Success Looks Like: • High team engagement and performance, measured by internal survey results and conversion KPIs. • Faster lead-to-order response times, improved quoting accuracy, and increased conversion rates. • Effective change management and system improvements that scale with the business. • Clear alignment between operational execution and sales goals. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).  Fraud Alert: Employment Scam Advisory   It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.    We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.    Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com" - We do not contact employment candidates via email to solicit personal or financial information - All applications for employment must be submitted through our official website [Upgrade to PRO to see link] or directly through our LinkedIn profile: Coates Group - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co    If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.