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Mid LevelFull-timeCI/CDGitAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join our customer support organization at CodeRabbit. This role focuses on helping customers troubleshoot complex technical issues with our AI-powered code review platform.
Key Responsibilities
- →Work directly with customers to troubleshoot, debug, reproduce and resolve complex technical issues
- →Educate customers on best product usage to maximize value
- →Set up Zoom calls with customers to resolve issues and improve their experience
- →Support customer success and sales teams on sales, retention, and expansion
- →Work with developers to identify defects and opportunities for product improvement
- →Test new features and develop tools to scale deployments and auto-support infrastructure
- →Provide analysis of existing customer base to minimize risks
- →Define product changes with development team based on customer feedback
- →Contribute to internal and external knowledge bases
- →Provide support on weekdays and off-hours on rotational basis
Requirements
- ✓At least 2 years of experience in technical support, software engineering, or customer-facing technical role
- ✓Excellent communication skills with business fluency in English
- ✓Customer obsession and passion for delivering high-quality customer experience
- ✓Experience with modern ticketing and customer support systems
- ✓Excellent problem-solving skills with ability to debug complex technical issues
- ✓Proficiency in at least one programming or scripting language
- ✓Experience with code review processes and tools
- ✓Familiarity with observability, RCA, and debugging practices
- ✓Strong understanding of modern software development practices, version control systems, and the software development ecosystem
- ✓Knowledge of customer success, sales, and professional services
- ✓Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or technical field
Benefits
- ★Competitive salary and equity
- ★Professional development opportunities
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