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Business Information – International Reports and Customer Support Specialist (2 years fixed-term contract) at Coface
CofaceBucurești, București, ro·3h ago
SeniorFull-time
Salary Range
$21,216 - $28,704 /year
This salary is estimated based on similar roles. The actual salary may vary.
Responsible for production of high‑quality information products concerning foreign entities and high-level internal customer support.
The role supports international data sourcing, cooperation with international information providers and delivers internal customer service by ensuring accurate, timely and reliable information for business decision‑makings.
Roles & Responsibilities (R&R)
• Ensure optimal Cofitil tickets assignation, distribution and handling
• Enter, validate, and import data or files into internal systems with a high level of accuracy
• Cooperate with international information providers, including managing ordering processes and performing data quality controls
• Provide post‑sales and operational support for internal clients, responding to inquiries and resolving data-related issues
• Perform quality control, enrichment, and validation of Portfolio Identification files
• Prepare and deliver international credit reports in line with defined standards and deadlines
• Handle database queries for internal clients, including:
• Data extraction and analysis
• Data import and on‑demand processing
• Duplicate management
• Company creation
• Collaborate closely with international Coface offices to ensure consistency of data, processes, and service levels
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About Coface
Coface is a global leader in credit insurance and risk management, providing solutions to protect businesses against payment defaults and market risks. Headquartered in France, the company has been operating since 1946, establishing itself as a trusted partner for companies seeking to mitigate financial uncertainties in international trade. With a presence in over 95 countries, Coface serves as a cornerstone of the financial services industry, offering expertise in assessing and managing credit risks across diverse markets. Coface’s core offerings include credit insurance, trade finance solutions, and risk analysis services, designed to safeguard businesses from non-payment risks and optimize their commercial strategies. Key features of their services include tailored coverage for domestic and international transactions, real-time risk monitoring, and access to a comprehensive database of country and sector-specific insights. The company primarily targets small and medium-sized enterprises (SMEs) as well as large corporations engaged in cross-border trade, helping them expand confidently while minimizing financial exposure. Notable achievements include Coface’s consistent ranking among the top credit insurers globally, reflecting its robust financial strength and industry expertise. The company’s unique value proposition lies in its ability to combine advanced analytics with deep local market knowledge, enabling clients to make informed decisions in an increasingly complex global economy. By fostering trust and stability, Coface plays a pivotal role in supporting sustainable trade and economic growth worldwide.
