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SeniorFull-timeAPI
Salary Range
$21,216 - $28,704 /year
This salary is estimated based on similar roles. The actual salary may vary.
Handle customer inquiries independently or in collaboration with other departments until resolution is achieved.
Communication with clients is exclusively in writing across the following two activities:
Customer Relations activities
β’ Respond to inquiries and complaints from French and international clients who seek assistance with the day-to-day management of their contracts on a variety of topics, such as customer tools, accounting, claims & recovery, and billing.Technical Support activities
Qualify and respond to client requests for support in deploying "connectivity" solutions (API, etc.) or for technical support. This activity is carried out in close collaboration with sales engineers.
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About Coface
Coface is a global leader in credit insurance and risk management, providing solutions to protect businesses against payment defaults and market risks. Headquartered in France, the company has been operating since 1946, establishing itself as a trusted partner for companies seeking to mitigate financial uncertainties in international trade. With a presence in over 95 countries, Coface serves as a cornerstone of the financial services industry, offering expertise in assessing and managing credit risks across diverse markets. Cofaceβs core offerings include credit insurance, trade finance solutions, and risk analysis services, designed to safeguard businesses from non-payment risks and optimize their commercial strategies. Key features of their services include tailored coverage for domestic and international transactions, real-time risk monitoring, and access to a comprehensive database of country and sector-specific insights. The company primarily targets small and medium-sized enterprises (SMEs) as well as large corporations engaged in cross-border trade, helping them expand confidently while minimizing financial exposure. Notable achievements include Cofaceβs consistent ranking among the top credit insurers globally, reflecting its robust financial strength and industry expertise. The companyβs unique value proposition lies in its ability to combine advanced analytics with deep local market knowledge, enabling clients to make informed decisions in an increasingly complex global economy. By fostering trust and stability, Coface plays a pivotal role in supporting sustainable trade and economic growth worldwide.
