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ManagerFull-timeMachine LearningAI
Salary Range
$114,920 - $155,480 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Cohere is seeking an experienced Technical Program Manager to join their Engineering Program Management team. This role involves managing projects for enterprise-grade software and machine learning solutions, with a focus on incident management and communication.
Key Responsibilities
- →Lead and manage the end-to-end lifecycle of all major incidents within Cohere’s environment
- →Deliver clear, timely, and objective updates across engineering, leadership, and non-technical teams for major incidents
- →Break down complex challenges into actionable strategies, aligning engineering with all relevant stakeholders
- →Coordinate across all engineering teams ensuring global coverage for all of Cohere’s customers
- →Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios
- →Work with engineering managers to enhance monitoring capabilities and triage process
- →Deliver post-mortem updates after an incident with clear actions
- →Proactively resolve issues, coordinate dependencies, and prioritize impacts to quality and timelines
Requirements
- ✓5+ years of experience as an Incident Technical/Engineering Program Manager
- ✓Strong understanding of incident management programs such as Incident.io, PagerDuty, ServiceNow, Rootly, Atlassian or equivalent
- ✓Hands-on experience with creating incident management programs from 0-1
- ✓Detail-oriented, self-organized, and collaborative
- ✓Strong communication skills (written and verbal)
- ✓Bias for action, balancing execution focus with diplomacy and accountability
- ✓Experience shipping technical products/services across cross-functional teams
Benefits
- ★An open and inclusive culture and work environment
- ★Work closely with a team on the cutting edge of AI research
- ★Weekly lunch stipend, in-office lunches & snacks
- ★Full health and dental benefits, including a separate budget for mental health
- ★100% Parental Leave top-up for up to 6 months
- ★Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
- ★Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
- ★6 weeks of vacation (30 working days!)
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