Senior Institutional Account Manager at Coinbase

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Senior Account Manager, you will act as a trusted advisor, leading our most complex institutional relationships, ensuring an exceptional experience at every stage of the client journey while navigating the intersection of traditional finance and digital assets. You will deliver flawless service through proactive engagement, meticulous oversight, and a rigorous commitment to risk management. As a trusted advisor, you will master each client’s operational nuances to champion their requirements internally and influence our product evolution. Success in this role requires seamless partnership with key stakeholders including Sales, Operations, Legal and Product. What you’ll be doing (ie. job duties): • As a Senior Account Manager, you will lead and scale our most complex, multi-entity relationships across a number of segments including banks, fintechs, asset managers and corporates acting as the ultimate point of accountability for the client experience. • You will serve as the subject matter expert for the Coinbase Prime platform, driving adoption of custody, trading, staking, and stablecoin services. • You will serve as the primary escalation point for complex inquiries, driving rapid resolution by orchestrating seamless coordination with internal stakeholders to uphold best in class service standards. • You will deliver a premium onboarding experience by managing the operational integration in partnership with stakeholders. You will manage the transition from initial configuration to live production, coordinating across internal teams to ensure a sophisticated, high-velocity setup that establishes the foundation for a long-term strategic partnership. • Act as the central connector between Sales, Trading, Legal, and Product to dismantle onboarding hurdles and execute high-stakes strategic initiatives. • Serve as a vital feedback loop for Product and Engineering, translating complex client requirements into scalable features that shape our long-term roadmap. • Partner with Sales to lead technical product demonstrations, positioning yourself as the definitive specialist on Coinbase’s institutional capabilities. • Act as a leader within the Account Management organization by mentoring junior talent and institutionalizing best practices to drive team-wide excellence. What we look for in you (ie. job requirements): • Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. • 6+ years of experience managing sophisticated institutional relationships within an investment bank, fintech, or digital asset firm. • Professional fluency in Mandarin is required to cover priority clients in APAC. • Exceptional verbal and written communication skills with a focus on influencing outcomes. • Ability to foster trusted and lasting relationships with clients and internal stakeholders to deliver results. • Understanding of risks across key functions and workflow to identify issues and concerns. • Organized and independent working style to enable you to manage your book of clients effectively. • Proven leadership experience, having served as a team lead or dedicated mentor in a high-performance environment. Nice to haves: • Digital Assets experience & knowledge. • Extensive background in prime brokerage services, with a focus on clearing, custody, and financing for institutional clients. P76432 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus):$247,200—$247,200 SGDPlease be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com