Loading...
SeniorFull-timePythonRailsAWSMachine LearningAIMLNLP
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Machine Learning Engineer to join our CX AI Engineering team at Coinbase. This role focuses on driving key CX automation initiatives that directly impact millions of Coinbase customers and thousands of support interactions daily. You will design and build core components of our multi-agent framework, which orchestrates LLM-powered agent assist, automated customer conversations, and secure internal workflow execution.
Key Responsibilities
- →Design and build intelligent copilot experiences that help human agents resolve cases faster, and improve our AI-driven concierge chat to handle more customer inquiries end-to-end with high confidence.
- →Develop systems to detect and handle bad actors, protecting both customers and agents.
- →Own key components of our multi-agent framework from design through production — spanning prompt orchestration, tool integration, and safety guardrails.
- →Develop robust, well-tested Python applications with a focus on reliability, latency, and safety.
- →Contribute to best practices for system design, coding standards, and evaluation frameworks.
- →Partner with Product, CX, and Security stakeholders through design reviews and ongoing collaboration to ensure features meet high standards for safety, scalability, and performance.
Requirements
- ✓5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services.
- ✓Hands-on expertise with large language models and deep learning, along with strong Python engineering skills.
- ✓Experience with the modern generative AI ecosystem (e.g., LangGraph, LangSmith, Google Vertex AI, AWS Bedrock, or similar).
- ✓Specialised depth in at least one of the following: NLP, information retrieval, conversational AI, or advanced statistical modeling.
- ✓Strong communication skills. You can explain complex technical concepts clearly to both technical and non-technical audiences.
- ✓Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows.
- ✓A genuine passion for building an open, global financial system — with a mindset toward safety, fairness, and responsible AI.
Free to sign up. Takes 30 seconds.
